Customer Service Executive

Esco; Indonesia; On-site; IDR 428,189,000 - 642,284,000; Full time

Job summary

Esco Lifesciences Group is a global life sciences company headquartered in Singapore with 43 locations worldwide. The Customer Service Inside Sales role involves coordinating with the sales team, managing order documents, ensuring timely deliveries, and working with production and accounts to close orders.

The ideal candidate has a Life Sciences/engineering/business background, strong English skills, and a proactive attitude.

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Business Administration, or related fields.
• English proficiency required; Mandarin is a plus.
• Experience with paperwork and achieving customer satisfaction preferred.
• Good attitude and responsible.

Responsibilities

• Coordinate with the sales team to handle documents from field sales.
• Maintain tracking of incoming sales and delivered units.
• Review Order Confirmations and update customers on order details and scheduling.
• Liaise with Production to ensure timely delivery.
• Consolidate sale documents to pass to Accounts after delivery, installation, and commissioning.
• Interact with customers to provide information about products and services; resolve complaints.
• Coordinate order processing and shipment of goods.

Skills

Customer service

English proficiency

Mandarin knowledge (a plus)

Communication skills

Documentation and paperwork

Education

Bachelor’s degree in Life Sciences, Engineering, Business Administration, or related fields

Job description

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Job Title: Customer Service Inside Sales

Direct Manager: Global Operations Manager

Key Responsibilities:

• Coordinate with the sales team to handle the related documents received from field sales.
• Maintain tracking of incoming sales and delivered units.
• Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.
• Liaise with Production to ensure timely delivery.
• Consolidate respective sale documents to pass to the Accounts Department upon successful delivery, installation, and commissioning.
• Manage and organize sales documents.
• Meet ISO Objectives and comply with ISO 9001, ISO 14001, and ISO 13485 requirements.
• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve customer’s complaints.
• Co-ordinate order processing and shipment of goods.
• Help customers to decide what type of products would best suit their needs together with product specialists.

Key Requirements:

• Bachelor’s degree in Life Sciences, Engineering, Business Administration, or related fields, preferably specialized in sales and marketing.
• Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.
• Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
• Good attitude and shows responsibility.
• Understanding of production and marketing techniques, including production processes and sales analysis.