Customer Relationship Management Supervisor

Antarestar; Bekasi; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Antarestar is seeking a CRM/Digital Marketing professional to develop CRM strategies, manage segmentation, and optimize marketing automation across channels.

You will lead the CRM team, analyze performance data, and coordinate with Ads, Creative, and Marketplace teams to drive retention and revenue.

The ideal candidate has a minimum D3 in Marketing or Business, 2+ years in CRM/Digital Marketing, strong leadership, and proficiency with CRM tools and Excel/Sheets.

Qualifications

• Minimum D3 degree in Marketing, Business, or a related field.
• At least 2 years of experience in CRM/Digital Marketing.
• Proficient with CRM tools and marketing automation platforms.
• Proficient with Excel/Google Sheets.
• Strong analytical thinking and leadership skills.
• Target-driven and results-oriented.
• Experience in Retail/E-commerce is a plus.
• Understanding of performance ads integration is a plus.

Responsibilities

• Develop CRM strategies to increase customer loyalty and drive revenue targets
• Manage customer segmentation and optimize marketing automation flows
• Oversee campaign execution (WhatsApp, Email, SMS) and retention programs (churn, repeat purchase, CLV)
• Lead, coach, and evaluate the daily performance of the CRM team
• Analyze performance data for strategic reporting and coordinate cross-functionally with Ads, Creative, and Marketplace teams

Skills

Analytical thinking

Leadership

Target-driven

CRM tools

Marketing automation platforms

Excel/Google Sheets

Education

D3 degree in Marketing, Business, or related field

Tools

CRM tools

Marketing automation platforms

Job description

• Develop CRM strategies to increase customer loyalty and drive revenue targets
• Manage customer segmentation and optimize marketing automation flows
• Oversee campaign execution (WhatsApp, Email, SMS) and retention programs (churn, repeat purchase, CLV)
• Lead, coach, and evaluate the daily performance of the CRM team
• Analyze performance data for strategic reporting and coordinate cross-functionally with Ads, Creative, and Marketplace teams

• Minimum D3 degree in Marketing, Business, or a related field
• At least 2 years of experience in CRM/Digital Marketing
• Prior team lead experience is a plus
• Proficient with CRM tools and marketing automation platforms
• Proficient with Excel/Google Sheets
• Strong analytical thinking and leadership skills
• Target-driven and results-oriented
• Experience in Retail/E-commerce is a plus
• Understanding of performance ads integration is a plus