Customer Relations Part Timer (IKEA Surabaya)

IKEA Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 48,216,000 - 82,656,000; Part time

Job summary

IKEA Indonesia in Surabaya is seeking a part-time Customer Relations associate to warmly greet customers, provide directions and assist in their shopping journey. You will support merchandising efforts, communicate ongoing promotions, and help maintain a welcoming store environment during trading hours.

The role emphasizes strong interpersonal skills, basic computer knowledge, and the ability to adapt communication style to local languages and English.

Qualifications

• Background/experience in customer service and/or retail industry is an advantage.
• Excellent interpersonal and communication skills.
• Basic computer knowledge.

Responsibilities

• Greet and welcome customers at the store entrance and provide directions.
• Provide relevant shopping tools to assist customers in their shopping journey.
• Broadcast welcoming messages about ongoing activities and food offers.
• Assist with visual merchandising/restocking as needed.
• Execute the action plan to create a positive experience and encourage repeat business.
• Ensure the department/work area is effective and cost-efficient during trading hours.
• Handle complaints in an efficient, accurate and friendly way.

Skills

Interpersonal skills

Communication skills

Computer literacy

Customer service experience

Retail experience

Job description

Customer Relations Part Timer (IKEA Surabaya)

Greet and welcome the customer and be the first face they see when entering the store entrance and providing direction or information to customer to ensure they find the products they are looking for and gives them an opportunity to ask questions

Provide relevant shopping tools to assist customers in their shopping journey

Broadcasting welcoming messages about ongoing activities and food offers that make a strong home furnishing impression to support our identity

Helping with visual merchandising / restocking as needed

Execution of our action plan, which is creating a positive experience for the customers to encourage repeat business

Ensuring the department / work area is effective and efficiently equipped at all times during trading hours for the customer and cost-efficient for the store

Handling complaints in an efficient, accurate and friendly way

We want you to be a person who:

Having background/experience in customer service and/or retail industry will be an advantage.

Excellent interpersonal and communication skill

Having basic computer knowledge

Ability to adjust the style of communication to get the message across to the receiver. Ability to communicate confidently and clearly in local(s) language and English

Shift working hours and placed inSurabaya

IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co-workers has been growing up to 194,000 co-workers worldwide. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co-workers has been growing up to 194,000 co-workers worldwide. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.