Customer Relation & Floor Runner

GOFFEE INDONESIA; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

GOFFEE INDONESIA in Jakarta is seeking a Floor Runner/Pramusaji to maintain cleanliness, assist with guest service, and support daily operations in the dining area.

The role focuses on greeting guests, ensuring clean tables and floors, delivering orders, and helping with quick cleanups. Flexibility to work weekends/holidays is required; prior service experience is beneficial.

Qualifications

• Minimum 6 months of experience in related roles such as Floor Runner, Pramusaji, Cleaning Service, Waitress, or Store Crew
• Excellent customer service and communication skills
• Flexible hours including weekends and holidays

Responsibilities

• Welcome and direct guests
• Keep dine‑in area clean and ready for customers
• Regularly empty waste bins; maintain toilet area cleanliness and soap/tissue supply
• Assist in delivering drinks and food orders to tables
• Request Google reviews from guests
• Deep clean floors, shop windows, and outdoor areas before opening and after closing
• Respond promptly to spills and broken glass

Skills

Customer service

Communication

Attention to detail

Willingness to learn

Job description

A Floor Runner/Pramusaji role focused on maintaining cleanliness, guest service, and operational readiness in a dining environment.

Key Responsibilities

• Welcome and direct guests
• Ensure tables, chairs, and floors in the dine‑in area are clean, neat, and ready for customer use (quick clear up)
• Empty waste bins regularly, maintain toilet area cleanliness, and ensure soap and tissue availability
• Assist in delivering drink and food orders to customer tables
• Request Google reviews
• Perform deep cleaning of floors, shop windows, and outdoor areas before opening and after closing
• Respond promptly to spills and broken glass

About you

• Minimum 6 months of experience as a Floor Runner, Pramusaji, Cleaning Service, Waitress, or Store Crew
• Excellent customer service and communication skills
• Attention to detail and passion to learn
• Ability to work flexible hours, including weekends and holidays