Customer Lifecycle & Experience Architect

Xlsmart; Indonesia; Vor Ort; IDR 180.000.000 - 300.000.000; Vollzeit

Zusammenfassung

Xlsmart is seeking a specialist to design, manage, and optimize end-to-end customer lifecycle management. You will orchestrate personalized campaigns across all touchpoints and continuously improve customer experience to maximize lifetime value.

The role requires analyzing data, running experiments, and monitoring key metrics to drive engagement and reduce churn. located in Indonesia, remote/hybrid options are not specified.

Aufgaben

• Design and manage customer lifecycle strategies to improve engagement.
• Develop customer segmentation for personalized campaigns across touchpoints.
• Analyze performance, customer behavior, and market trends for insights.
• Conduct A/B testing to optimize lifecycle strategies and drive improvements.
• Monitor churn, ARPU, NPS and report gaps with tactical actions.

Jobbeschreibung

Xlsmart is seeking a specialist to design, manage, and optimize end-to-end customer lifecycle management. You will orchestrate personalized campaigns across all touchpoints and continuously improve customer experience to maximize lifetime value.

The role requires analyzing data, running experiments, and monitoring key metrics to drive engagement and reduce churn. located in Indonesia, remote/hybrid options are not specified.