Customer Experience & Operations Specialist

Pt Mitracomm Ekasarana; Jawa Barat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Pt Mitracomm Ekasarana is seeking an Admin & Call Center Specialist for our water purifier retail operations in Jakarta Barat, Indonesia. You will support customer service, sales administration, appointment coordination, and engagement with customers to ensure smooth service delivery.

The role requires organized professionals with 1–2 years' experience in customer service and strong MS Office skills, plus good English for reporting.

Qualifications

• Minimum Diploma (D3) in relevant fields.
• 1–2 years in customer service or related roles.
• Strong MS Office and data entry skills.
• Excellent verbal communication and customer service orientation.
• Organizational skills and ability to manage multiple tasks.
• Basic English for reporting.

Responsibilities

• Handle inbound customer inquiries via phone and messaging.
• Conduct outbound follow-ups and customer care activities.
• Support sales conversion by following up with prospects.
• Receive and coordinate service requests.
• Schedule appointments and confirm service arrangements.
• Maintain accurate customer and order records.
• Prepare routine reports and KPI monitoring.
• Coordinate with sales, technical, and operations teams.

Skills

Customer service

Organizational skills

Communication

Data entry

Record keeping

English reporting

Education

Diploma (D3)

Tools

Microsoft Office

Job description

Pt Mitracomm Ekasarana is seeking an Admin & Call Center Specialist for our water purifier retail operations in Jakarta Barat, Indonesia. You will support customer service, sales administration, appointment coordination, and engagement with customers to ensure smooth service delivery.

The role requires organized professionals with 1–2 years' experience in customer service and strong MS Office skills, plus good English for reporting.