Fintech Customer Support Team Lead – 24/7

TP; Surakarta; On-site; IDR 803,520,000 - 1,339,200,000; Full time

Job summary

Teleperformance in Surakarta is seeking a Team Lead Customer Service Fintech to inspire and guide a 24/7 operation at Solo Grand Mall. The role focuses on coaching staff, ensuring service quality, and driving KPI performance while managing English-speaking customer interactions.

The ideal candidate has leadership experience in customer support, strong problem-solving skills, and a proactive approach to policy development and service delivery.

Qualifications

• Experience leading a customer support team.
• Ability to coach performance and reduce staff turnover.
• Experience handling English-speaking customers via email and calls.

Responsibilities

• Oversee customer service operations and ensure KPI targets.
• Provide coaching and feedback to team members.
• Develop and implement policies and procedures with the management team.
• Handle escalated customer issues and provide effective resolutions.
• Analyze customer feedback and performance metrics to drive improvements.

Skills

Leadership

Coaching

Customer service

Problem solving

Shift work

Job description

Teleperformance in Surakarta is seeking a Team Lead Customer Service Fintech to inspire and guide a 24/7 operation at Solo Grand Mall. The role focuses on coaching staff, ensuring service quality, and driving KPI performance while managing English-speaking customer interactions.

The ideal candidate has leadership experience in customer support, strong problem-solving skills, and a proactive approach to policy development and service delivery.