Store Manager

MatchaTalent; Depok; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

MatchaTalent seeks an experienced Store Manager to oversee a luxury boutique in South Jakarta. You will lead operations, drive sales, and deliver standout client experiences in a premium environment.

The ideal candidate brings 3–5 years in luxury fashion/handbags, strong leadership, and a track record of managing KPI-driven performance while maintaining impeccable service standards.

Qualifications

• Bachelor's Degree in any major.
• 3–5+ years in luxury retail management, preferably in fashion or accessories.
• Strong sales management and customer engagement experience.
• Familiarity with luxury KPIs and clienteling strategies.
• Leadership, communication, and problem-solving skills.
• Professional appearance and strong customer-service orientation.
• Basic English communication.

Responsibilities

• Lead daily boutique operations and ensure premium luxury service standards.
• Drive store sales and achieve KPIs like Sales Turnover, ATV, UPT, and AUR.
• Build client relationships through luxury clienteling.
• Ensure visual merchandising aligns with brand standards.
• Coach and develop store staff for sales and service excellence.
• Manage scheduling, recruitment support, onboarding, and performance reviews.
• Oversee inventory accuracy and after-sales service quality.
• Coordinate store reporting with head office.

Skills

Leadership

Customer service

Sales management

Clienteling

Staff coaching

Education

Bachelor's degree

Job description

This role requires the candidate to work in Jakarta, Indonesia.

As part of its continued retail growth, the company is seeking an experienced retail leader to manage one of its luxury fashion boutiques in South Jakarta. The business is looking for a commercially driven and service-oriented professional capable of maintaining luxury retail standards while driving strong store performance and customer loyalty.

Client Overview:

Our client is a leading luxury retail group in Indonesia specializing in premium fashion, leather goods, and lifestyle brands, with boutiques located in prestigious shopping destinations across major cities. The company is known for delivering high-end retail experiences through exclusive product collections, elegant store environments, and exceptional customer service tailored to luxury consumers.

Job Role:

The Store Manager will be responsible for leading overall boutique operations, driving sales performance, managing the store team, and ensuring premium customer experiences aligned with luxury retail standards. This role focuses on achieving commercial targets, strengthening customer relationships through clienteling strategies, and maintaining operational excellence within a high-end fashion retail environment.

The ideal candidate is an experienced luxury retail professional with strong exposure to premium fashion or luxury bag brands, capable of leading teams, managing store KPIs, and delivering exceptional service to upscale customers in premium mall locations.

Key Responsibilities:

• Lead daily boutique operations and ensure excellent luxury customer service standards.
• Drive store sales performance and achieve KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
• Build strong customer relationships through luxury clienteling strategies.
• Ensure visual merchandising and store presentation align with brand standards.
• Lead, coach, and develop store staff to achieve sales and service excellence.
• Manage staff scheduling, recruitment support, onboarding, and performance evaluations.
• Oversee inventory accuracy, stock management, and after-sales service quality.
• Coordinate store reporting and operational matters with head office teams.

Candidate Requirements:

• Bachelor's Degree in any major.
• Minimum 3–5 years of experience in luxury retail management, particularly within luxury fashion, handbags, or accessories brands.
• Strong experience in sales management, customer engagement, and retail operations.
• Familiarity with luxury retail KPIs and clienteling strategies.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Professional appearance, detail-oriented mindset, and strong customer-service orientation.
• Basic English communication skills.

Job Code: #600