Critical Services Manager (Operations & Maintenance)

Dayone Data Center; Batam; On-site; IDR 502,200,000 - 837,000,000; Full time

Job summary

DayOne Data Centers is seeking a Critical Services Manager (Operations & Maintenance) to lead mechanical, electrical, and BMS engineering teams in a high‑reliability data center environment in Batam, Indonesia.

You will oversee 24/7 shift operations, drive SOPs, monitor KPIs, and ensure SLA compliance while managing projects, safety, and budgeting. Relocation to Batam is required.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering; advanced degree preferred.
• 7–10 years in data centre operations with 3–5 years in a managerial role.
• Experience leading multidisciplinary engineering teams.
• Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.
• Excellent leadership, communication, and interpersonal skills.
• Willingness to relocate to Batam, Indonesia.

Responsibilities

• Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams for high performance.
• Oversee the 24/7 shift team to ensure continuous operations.
• Ensure efficient and reliable operation of HVAC, electrical systems, generators, UPS, and BMS.
• Develop SOPs for maintenance and emergency response; monitor system performance for improvements.
• Ensure all activities meet SLAs; track KPIs and address issues promptly.
• Manage and oversee critical infrastructure projects, coordinating with internal teams and external contractors.
• Uphold safety and regulatory compliance; conduct regular safety audits and drills.
• Develop and manage the department budget; seek cost-saving opportunities.

Skills

Leadership

Project management

Communication

Analytical skills

Problem solving

Education

Bachelor's degree in Mechanical or Electrical Engineering

Advanced degree preferred

Tools

BMS

Job description

Critical Services Manager (Operations & Maintenance)

DayOne Data Centers is a Singapore-headquartered global digital infrastructure platform that develops and operates next-generation data centers across Asia Pacific and Europe. Trusted by leading hyperscalers and businesses, the company engineers, builds, and operates high-capacity, AI-ready campuses with speed, scale, and reliability.

RESPONSIBILITIES

Leadership and Management:

Lead, mentor, and develop the mechanical, electrical, and BMS engineering teams to ensure high performance and professional growth.

Oversee the 24/7 shift team, ensuring effective communication and coordination to maintain continuous operations.

Operational Excellence:

Ensure the efficient and reliable operation of all critical systems, including HVAC, electrical distribution, generators, UPS, and BMS.

Develop and implement standard operating procedures (SOPs) for maintenance and emergency response.

Monitor system performance and implement improvements to enhance reliability and efficiency.

SLA Compliance:

Ensure all operations and maintenance activities are conducted in compliance with SLAs.

Develop and track key performance indicators (KPIs) to measure compliance and performance.

Address and resolve any issues that could impact SLA compliance promptly.

Project Management:

Manage and oversee critical infrastructure projects, including upgrades, expansions, and maintenance.

Coordinate with internal teams and external contractors to ensure projects are completed on time, within scope, and budget.

Safety and Compliance:

Ensure all operations adhere to safety protocols and regulatory standards.

Conduct regular safety audits and drills to ensure team readiness for emergency situations.

Maintain documentation and records in compliance with regulatory and company requirements.

Budget Management:

Develop and manage the budget for the critical services department.

Monitor expenditures and implement cost-saving measures without compromising service quality.

Foster a culture of continuous improvement by encouraging innovation and process enhancements.

Stay updated with the latest industry trends and technologies to implement best practices.

CANDIDATE REQUIREMENTS:

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. Advanced degree preferred.

Minimum of 7-10 years of experience in data centre operations or a similar critical infrastructure environment, with at least 3-5 years in a managerial role.

Proven experience in managing multidisciplinary engineering teams.

Strong knowledge of HVAC, electrical systems, generators, UPS, and BMS.

Excellent leadership, communication, and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Strong analytical and problem-solving abilities.

Familiarity with industry standards and regulatory requirements.

Certification in data centre management (e.g., CDCP, CDCS) is a plus.

Candidate must be willing to relocate to Batam, Indonesia.

• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• Which of the following types of qualifications do you have?
• Have you worked in a role where you were responsible for budget management & forecasting?
• Do you have Data Centre Operation experience?
• How much notice are you required to give your current employer?