Credit Control Services QA, Operations

SeaBank Indonesia; Jakarta Pusat; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

SeaBank Indonesia is seeking a Quality Assurance Analyst for its Credit Control Services division in Jakarta. The role focuses on implementing a Quality Assessment plan across all transactions, analyzing findings, and producing reports to drive improvements in procedures and workflows.

You will monitor corrective actions for both internal findings and regulator feedback, and handle documentation for all related procedures.

Qualifications

• Minimum Bachelor's degree from any field.
• Minimum 2 years experience in related field.
• Understanding the regulations and procedures of the banking Industry.
• Strong Written and Verbal communication.
• Strong Analytical and Problem-Solving Skills.
• Advanced Microsoft Office skills (e.g., Excel and PowerPoint).

Responsibilities

• Implement the Quality Assessment plan for all transactions and operations in the Credit Control Services division.
• Analyze findings of the assessment and prepare assessment result reports.
• Review findings and propose plans to improve or change the procedure or workflow.
• Monitor corrective action made by the Credit Control Services division related to the findings of the quality assessment.
• Monitor corrective action from regulator findings.
• Conduct documentation and administration related to all procedures and provisions in the Credit Control Services division.

Skills

Written communication

Verbal communication

Analytical thinking

Problem solving

MS Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

• Implement the Quality Assessment plan for all transactions and operations in the Credit Control Services division.
• Analyze findings of the assessment and prepare assessment result reports.
• Review findings and propose plans to improve or change the procedure or workflow.
• Monitor corrective action made by the Credit Control Services division related to the findings of the quality assessment.
• Monitor corrective action from regulator findings.
• Conduct documentation and administration related to all procedures and provisions in the Credit Control Services division.

Job requirement:

• Minimum Bachelor's degree from any field
• Minimum 2 years experience in related field
• Understanding the regulations and procedures of the banking Industry
• Strong Written and Verbal communication
• Strong Analytical and Problem-Solving Skills
• Advanced Microsoft Office skills (e.g., Excel and PowerPoint)