Creator Operations Manager (Top Creator, Dine-in) - TikTok Local Services

TIKTOK PTE LTD (TIKTOK); Jakarta Selatan; On-site; IDR 200,880,000 - 301,320,000; Full time

Job summary

TikTok Local Services in Jakarta is seeking a Creator Operations Manager to own LIVE performance for top creators, shaping streams, offers, and audience engagement.

You will build weekly growth plans, diagnose performance gaps, and collaborate with cross-functional teams to drive GMV and creator revenue while aligning with local services goals. This role thrives in a fast-paced environment and requires strong data-driven decision making.

Qualifications

• 3+ years in creator management, influencer marketing, live commerce, or partnerships.
• Strong understanding of creators, live-streaming, and performance-driven growth.
• Comfortable using data and metrics to guide decisions.
• Strong communication skills; able to influence creators and XFN partners.
• Highly organized, proactive, and execution-oriented.

Responsibilities

• Own the LIVE performance of assigned top creators, including Live GMV, LIVE hours, and conversion metrics.
• Build and execute weekly and monthly growth plans for assigned creators.
• Diagnose performance gaps across traffic, assortment, pricing, content quality, and LIVE cadence; turn insights into clear action plans.
• Support creators in developing strong LIVE strategies: POI selections, product bundles, and limited-time offers.
• Lead planning and execution for campaign lives, mega live events, and merchant-led livestream activations.
• Surface creator feedback and data insights to improve platform tools and LIVE capabilities.

Skills

Creator management

Live streaming

Data-driven growth

Influencer marketing

Cross-functional collaboration

Job description

Creator Operations Manager (Top Creator, Dine-in) - TikTok Local Services

About the TeamTikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

Responsibilities

1. Own the LIVE performance of assigned top creators, including Live GMV, LIVE hours, and conversion metrics;
2. Build and execute weekly and monthly growth plans for assigned creators;
3. Diagnose performance gaps across traffic, assortment, pricing, content quality, and LIVE cadence; turn insights into clear action plans;
4. Support creators in developing strong LIVE strategies: POI selections, product bundles, and limited-time offers;
5. Lead planning and execution for campaign lives, mega live events, and merchant-led livestream activations;
6. Surface creator feedback and data insights to improve platform tools and LIVE capabilities.

Minimum Qualifications

1. 3+ years in creator management, influencer marketing, live commerce, e-commerce, local services, or partnerships;
2. Strong understanding of creators, live-streaming, and performance-driven growth;
3. Comfortable using data and metrics to guide decisions;
4. Strong communication skills; able to influence creators and XFN partners;
5. Highly organized, proactive, and execution-oriented.

Preferred Qualifications

1. Proven track record of growing creator revenue, GMV, or campaign performance;
2. Experience planning or supporting large-scale LIVE events or campaign livestreams;
3. Familiarity with TikTok creators, agencies and MCNs;
4. Strong ownership mindset; thrives in fast-paced, ambiguous environments.