Creator Operations Manager (Top Creator, Dine-in) - TikTok Local Services

TikTok; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

TikTok Local Services is seeking a results-driven professional to manage top creators and drive live-commerce performance in Jakarta. You will shape live strategies, plan growth initiatives, and coordinate campaigns to maximize GMV and audience engagement.

You will analyze data to identify growth opportunities, partner with creators and cross-functional teams, and execute ambitious livestream activations—helping local businesses connect with customers through TikTok LIVE and POI-driven content.

Qualifications

• 3+ years in creator management, influencer marketing, live commerce, e-commerce, local services, or partnerships.
• Strong understanding of creators, live-streaming, and performance-driven growth.
• Comfortable using data and metrics to guide decisions.
• Strong communication skills; able to influence creators and cross-functional partners.
• Highly organized, proactive, and execution-oriented.

Responsibilities

• Own the LIVE performance of assigned top creators, including Live GMV, LIVE hours, and conversion metrics.
• Build and execute weekly and monthly growth plans for assigned creators.
• Diagnose performance gaps across traffic, assortment, pricing, content quality, and LIVE cadence; turn insights into clear action plans.
• Support creators in developing strong LIVE strategies: POI selections, product bundles, and limited-time offers.
• Lead planning and execution for campaign lives, mega live events, and merchant-led livestream activations.
• Surface creator feedback and data insights to improve platform tools and LIVE capabilities.

Skills

Creator management

Live streaming

Data-driven decisions

Communication

Organization

Job description

Responsibilities

About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.
With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

1. Own the LIVE performance of assigned top creators, including Live GMV, LIVE hours, and conversion metrics;
2. Build and execute weekly and monthly growth plans for assigned creators;
3. Diagnose performance gaps across traffic, assortment, pricing, content quality, and LIVE cadence; turn insights into clear action plans;
4. Support creators in developing strong LIVE strategies: POI selections, product bundles, and limited-time offers;
5. Lead planning and execution for campaign lives, mega live events, and merchant-led livestream activations;
6. Surface creator feedback and data insights to improve platform tools and LIVE capabilities.

Minimum Qualifications

• 1. 3+ years in creator management, influencer marketing, live commerce, e-commerce, local services, or partnerships;
• 2. Strong understanding of creators, live-streaming, and performance-driven growth;
• 3. Comfortable using data and metrics to guide decisions;
• 4. Strong communication skills; able to influence creators and XFN partners;
• 5. Highly organized, proactive, and execution-oriented.

Preferred Qualifications

• 1. Proven track record of growing creator revenue, GMV, or campaign performance;
• 2. Experience planning or supporting large-scale LIVE events or campaign livestreams;
• 3. Familiarity with TikTok creators, agencies and MCNs;
• 4. Strong ownership mindset; thrives in fast-paced, ambiguous environments.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.