Counsellor - UK/IE (West Surabaya)

IDP Education Ltd; Jawa Timur; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

IDP Education Ltd is seeking an Education Counsellor to guide international students in selecting institutions aligning with their academic and career goals. You will assist with application documentation, facilitate enrolments, and promote IDP products and services, working closely with students and education providers to ensure smooth admissions processes.

The role emphasizes delivering high-quality counselling, information on study opportunities, immigration considerations, and

Qualifications

• Experience in a sales or customer service driven environment.
• Good understanding of the education sector and placement of students into VET and universities.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

Responsibilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey.
• Provide outstanding customer service to students, families and education providers throughout the process, including admissions information and guidance.

Skills

Sales experience

Customer service

Education sector knowledge

Stakeholder management

English fluency

Education

Tertiary qualifications in Education or related field

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.