Education Counsellor

IDP Education Ltd; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 66,960,000 - 133,920,000; Full time

Benefits offered by this job

IPD Education perks

Job summary

IDP Education Ltd in Malang, East Java, seeks an Education Counsellor to guide international students to suitable institutions, assist with applications, enrolments and promote IDP services.

The role requires genuine customer service experience, a solid understanding of education sectors, and excellent English communication. Willingness to base in Malang is preferred.

Qualifications

• Experience in a sales or customer service driven environment.
• Understanding of the education sector and placement of students into VET and universities.
• Tertiary qualifications or prior experience as Education Counsellor.
• Fluency in English, both verbal and written.
• Graduate from Australia/NZ preferred.
• Willing to be placed in Malang, East Java.

Responsibilities

• Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting IDP products and services and managing leads and applications.
• Provide outstanding customer service to students, their families and education providers throughout the process, including informing admissions processes and options clearly and engaging regularly with stakeholders.

Skills

Sales targets

Customer service

Stakeholder management

English fluency

Relationship building

Education

Tertiary qualifications

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on Australia studies opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• A graduate from Australia/NZ is preferred.
• Willing to be placed in Malang, East Java.