Corporate Card Onboarding & Servicing Specialist

HSBC Holdings plc; Jakarta Barat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

HSBC Holdings plc is seeking a dedicated professional to support account servicing and loan instruction processing in a fast-paced environment. The role emphasizes accuracy, timely delivery, and strong customer service within our GCOO structure across Asia and the Middle East region.

The successful candidate will be a team player with good time management, a solid understanding of credit cards, and the ability to adapt to increasing challenges while contributing to productivity and SLA adherence.

Qualifications

• Good time management.
• Team player, yet independent.
• Have knowledge of credit cards (including core system and application).
• High spirited.
• Fast learner and easy to adapt to rapidly increasing challenges.

Responsibilities

• Ensuring account servicing cards and Loans instructions are processed accurately & in timely manner.
• Responsible for maximizing productivity as agreed standard.
• Responsible complaints, inquiries, investigations are resolved within SLA and deliver excellent customer service.
• Proactively involved in process improvement and streamlining projects.
• Supporting team leaders to produce MI and reports, improve productivity & service delivery.

Job description

HSBC Holdings plc is seeking a dedicated professional to support account servicing and loan instruction processing in a fast-paced environment. The role emphasizes accuracy, timely delivery, and strong customer service within our GCOO structure across Asia and the Middle East region.

The successful candidate will be a team player with good time management, a solid understanding of credit cards, and the ability to adapt to increasing challenges while contributing to productivity and SLA adherence.