Contact Center Supervisor (Mandarin Speaker)

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking a Supervisor Contact Center (Mandarin Speaker) in Indonesia to lead a Mandarin-speaking team, monitor performance targets, and ensure timely resolution of major incidents.

The role requires a Bachelor’s degree, 1 year in contact center leadership, fluency in Indonesian and English with Mandarin proficiency, and strong MS Office/data analysis skills. Shift work is required to support operations and drive customer satisfaction.

Qualifications

• Bachelor’s degree in any discipline is required.
• Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
• Proficient in spoken and written Indonesian and English; proficiency in Mandarin is required.

Responsibilities

• Be responsible for achieving Contact Center performance targets.
• Handle and elevate major incidents or customer complaints to ensure they are resolved effectively.
• Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
• Willing to work in shifts and support operational needs in accordance with business requirements.

Skills

Data analysis

Communication

Coordination

Customer service

Indonesian language

English language

Mandarin language

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Supervisor Contact Center (Mandarin Speaker)

Job Responsibilities:

1. Be responsible for achieving Contact Center performance targets.
2. Handle and elevate major incidents or customer complaints to ensure they are resolved effectively.
3. Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
4. Willing to work in shifts and support operational needs in accordance with business requirements.

Job Requirements:

1. Bachelor's degree (S1) in any discipline.
2. Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
3. Proficient in spoken and written Indonesian and English; proficiency in Mandarin is required
4. Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.