Community & Activation Manager

Lemonilo; Jawa Barat; On-site; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Depok office

Direct impact on customer base

Job summary

Lemonilo in Depok is seeking a Digital Community Manager to foster an engaging online presence. You will moderate conversations, respond to inquiries, and drive customer engagement across social media and forums, becoming the voice of the brand.

You will develop engagement strategies, create shareable content, collaborate with influencers, and analyze metrics to report on sentiment and growth. This role offers a vibrant office in Depok and opportunities for professional development.

Qualifications

• Proven experience as a Community Manager, Social Media Manager, or similar role.
• Excellent communication, interpersonal, and writing skills, with the ability to represent the brand effectively.
• Deep understanding of social media platforms and online community dynamics.
• Experience with community management tools and analytics.
• Ability to manage multiple conversations simultaneously and handle customer feedback constructively.

Responsibilities

• Develop and implement community engagement strategies across social media, forums, and other online platforms.
• Monitor and respond to customer inquiries, comments, and feedback in a timely, professional, and on-brand manner.
• Create and share engaging content that sparks conversation and encourages user-generated content.
• Identify and engage with brand advocates and influencers within the online community.
• Analyze community engagement metrics and provide regular reports on sentiment, growth, and key discussion topics.

Skills

Communication

Writing skills

Social media know-how

Community engagement

Analytical thinking

Tools

Social media analytics tools

Content scheduling tools

Job description

Digital Community Manager

Our client is looking for a passionate and engaging Digital Community Manager to foster and grow their online community in Depok. This role is central to building brand loyalty and driving customer engagement through active participation and moderation across social media platforms and online forums. You will be the voice of the brand, responding to inquiries, initiating conversations, and ensuring a positive and supportive environment for our customers. This position offers the chance to shape our brand's online identity and build meaningful connections within the community.

Key Responsibilities

• Develop and implement community engagement strategies across social media, forums, and other online platforms.
• Monitor and respond to customer inquiries, comments, and feedback in a timely, professional, and on-brand manner.
• Create and share engaging content that sparks conversation and encourages user-generated content.
• Identify and engage with brand advocates and influencers within the online community.
• Analyze community engagement metrics and provide regular reports on sentiment, growth, and key discussion topics.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role.
• Excellent communication, interpersonal, and writing skills, with the ability to represent the brand effectively.
• Deep understanding of social media platforms and online community dynamics.
• Experience with community management tools and analytics.
• Ability to manage multiple conversations simultaneously and handle customer feedback constructively.

Benefits

• Competitive salary package with regular reviews.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training in community management.
• A vibrant and collaborative work environment in our Depok office.
• Direct impact on building and nurturing a loyal customer base.