Commerce Operations

Tentang Anak; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Tentang Anak is building a high-performance parenting ecosystem across apps, eCommerce, nutrition, skincare, and books. The role will own performance end-to-end for e-commerce channels, driving measurable commercial impact with precision and ownership.

You will partner with marketing, supply chain, and creative teams to diagnose funnel leakage, optimize CVR and AOV, and design experiments on bundles, pricing, vouchers, and cross-sell.

Qualifications

• You are comfortable analyzing numbers daily and turning insights into actions.
• You are structured and extremely neat with files, trackers, and documentation.
• You are tech-savvy and quick to learn new systems.
• You can push back respectfully and manage tight timelines.
• You take full ownership of outcomes, not just tasks.

Responsibilities

• Own Commercial Performance of Assigned Channels.
• Own CVR, AOV, bounce rate, and revenue performance.
• Diagnose funnel leakage across traffic → PDP → checkout.
• Build weekly performance reports with clear insights and action plans.
• Conversion & AOV optimization and experiment design on bundles, pricing, vouchers, and cross-sell.
• Optimize product listings with content, visuals, reviews, and Q&A.
• Coordinate with marketing, supply chain, and creative teams under tight timelines.
• Execute platform campaigns with precision and zero operational errors.
• Maintain clean file management and documentation.
• Communicate with platform representatives and escalate risks early with proposals.

Job description

About The Role

We are building a high-performance parenting ecosystem across apps, eCommerce, nutrition, skincare, and books. Our e-commerce channels are a key growth engine, and we are hiring someone who will own performance end-to-end — not just operate a store, but drive measurable commercial impact. If you are precise, data-driven, and move fast with strong ownership, this role will stretch you.

What You’ll Own:

• Commercial Performance of Assigned Channels
• Own CVR, AOV, bounce rate, and revenue performance.
• Diagnose funnel leakage across traffic → PDP → checkout.
• Build weekly performance reports with clear insights and action plans.
• Conversion & AOV Optimization
• Design and execute experiments on bundles, pricing, vouchers, and cross-sell.
• Optimize product listings (content, visuals, reviews, Q&A).
• Improve traffic quality alignment with marketing teams.
• End-to-End Store Operations
• Ensure store hygiene: SKU setup, categorization, campaign readiness, stock coordination.
• Execute platform campaigns with precision and zero operational errors.
• Maintain clean file management and documentation.
• Cross-Functional & External Coordination
• Work closely with marketing, supply chain, and creative teams under tight timelines.
• Communicate firmly and clearly with platform representatives.
• Escalate risks early and propose solutions.

What Success Looks Like (6-12 Months):

• CVR improved from 2.1% to 3.0%.
• AOV increased from IDR 150K to at least IDR 155K with clear structural levers.
• Bounce rate reduced through measurable funnel improvements.
• Clear experiment roadmap executed with documented learnings.
• Zero major campaign execution errors.
• Strong weekly reporting cadence adopted by stakeholders.

You’re a Fit If

• You are comfortable analyzing numbers daily and turning insights into actions.
• You are structured and extremely neat with files, trackers, and documentation.
• You are tech-savvy and quick to learn new systems.
• You can push back respectfully and manage tight timelines.
• You take full ownership of outcomes, not just tasks.