Collections Specialist

Bank Universal BPR; Tangerang Selatan; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Bank Universal BPR is seeking a Collections Officer based in Tangerang Selatan to manage overdue installments and recover delinquent assets. You will operate with a target-driven mindset and collaborate with a team to minimize non-performing loans.

You will conduct field visits, coordinate with customers, review notices, and implement recovery strategies including collateral actions under supervision.

Qualifications

• Diploma or bachelor’s degree in any major.
• 1–2 years of collections experience.
• Strong knowledge of NPL management.
• Good communication and negotiation skills.
• Disciplined, responsible, and able to work under pressure.
• Must have SIM A/C and willing to conduct field visits.

Responsibilities

• Conduct collection activities for installments overdue by more than 30 days.
• Identify credit recovery strategies and complete related data and documentation.
• Carry out credit recovery efforts, including collateral sales and legal actions.
• Review warning letters, repossession letters, and collateral signage letters.
• Perform other tasks assigned by management within the Bank’s scope of work.

Skills

Collections

NPL management

Negotiation

Communication

Discipline

SIM A/C – Driver's license

Field visits

Education

Diploma (D3)

Bachelor’s degree (S1)

Job description

• Minimum education Diploma (D3) or Bachelor’s degree (S1) in any major
• At least 1–2 years of experience in Collections, preferably in banking or financing institutions
• Strong understanding of collection processes and non-performing loan (NPL) management
• Good communication and negotiation skills with a target-oriented mindset
• Disciplined, responsible, and able to work under pressure
• Possess a valid driver’s license (SIM A/C) and willing to conduct field visits

Job Descriptions :

• Conduct collection activities for installments overdue by more than 30 days (TLW > 30 days)
• Identify credit recovery strategies, and complete related data and documentation
• Carry out credit recovery efforts, including collateral sales and legal (litigation) actions
• Review warning letters, repossession letters, and collateral signage letters
• Perform other tasks assigned by management/Board of Directors within the Bank’s scope of work