Collection Team Leader - Sumatera Utara 1 (Labuhan Batu)

Amartha; Batam; On-site; IDR 450,000,000 - 720,000,000; Full time

Benefits offered by this job

Free workwear

Training courses

Team events

Job summary

Kuehne+Nagel is hiring a Warehouse Operations Manager for our Contract Logistics team in Batam, Indonesia. You will lead end-to-end warehouse operations, plan staffing, and ensure safe, compliant processes while driving KPIs in productivity and service levels.

Strong leadership, experience with WMS/SAP, and English/Bahasa Indonesia proficiency are required. The role offers a dynamic, fast-paced environment with opportunities to shape operational excellence.

Qualifications

• Minimum 5 years in Warehouse Operations or Contract Logistics, with 2+ years in supervision.
• Experience in end-to-end warehouse management, inbound/outbound, inventory, and reporting.
• Proven ability to lead teams, plan workloads, and manage resources.
• Strong knowledge of WMS/SAP, RF scanning, and operational reporting tools.
• Fluent Bahasa Indonesia and English; willing to work shifts.

Responsibilities

• Plan, organize, staff, and direct daily warehouse activities; manage HR issues.
• Drive KPI targets in management, productivity, and customer service.
• Ensure safe, compliant operations and proper use of equipment and assets.
• Lead workforce planning, performance management, and coaching.
• Oversee start-up projects, onboarding, and process stabilization.

Skills

Warehouse ops

People mgmt

WMS/SAP/RF

Process improvement

KPI tracking

Stakeholder comms

Tools

WMS

SAP

RF scanning

Job description

Job Description

**It's more than a job**

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.

**How you create impact**

• To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis
• To achieve your key performance indicators (KPI) in the areas of management, productivity, + customer service and to ensure your teams deliver against their KPI.
• To ensure that all company equipment + assets are handled + operated in a responsible manner at all times.
• To ensure that all team members are compliant with all Health + Safety policies + processes at all times.

**What we would like you to bring**

• Minimum 5 years of experience in Warehouse Operations, Contract Logistics, or 3PL environment, with at least 2 years in a supervisory or people management role (mandatory).
• Proven experience managing end-to-end warehouse operations, including inbound, outbound, inventory management, order fulfilment, stock accuracy, cycle counting, and reporting.
• Strong knowledge of warehouse management systems (WMS), SAP, RF scanning, and operational reporting tools.
• Demonstrated ability to lead and develop warehouse teams, including workforce planning, performance management, employee engagement, coaching, and discipline management.
• Experience in supporting new warehouse start-up, project implementation, customer onboarding, process stabilization, or operational transition is highly preferred.
• Strong analytical, problem-solving, and decision-making skills with the ability to drive operational excellence and continuous improvement initiatives.
• proven ownership and accountability for site performance, including service delivery, productivity, quality, inventory accuracy, and customer KPIs/SLAs.
• Proven capability to manage daily operational challenges while ensuring compliance with customer requirements, company standards, and safety regulations.
• Experience in direct customer engagement, including conducting operational reviews and preparing daily, weekly, and monthly performance reports.
• Customer-oriented mindset with the ability to build strong relationships and effectively communicate with internal and external stakeholders.
• Familiarity with Lean, Six Sigma, 5S, Kaizen, or other continuous improvement methodologies will be an advantage.
• Experience working with multinational customers, particularly within manufacturing, electronics, semiconductor, or industrial sectors, is preferred.
• Strong communication and presentation skills in Bahasa Indonesia and English, both verbal and written.
• Willing to work in shifts and support operational requirements based on business demands.
• Strong leadership, adaptability, and resilience to thrive in a fast-paced and dynamic project environment.
• Preferably domiciled in Batam, Kepulauan Riau.

**What's in it for you**

• Equipment & working environment: free workwear,
• Perspective: Training courses for professional and personal development, such as safety courses and development programs
• Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus

**Who we are**

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer.

If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.