Cloud Engineer (IMS)

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Thales seeks an experienced Cloud Operations Engineer to ensure the health and performance of cloud infrastructure in Jakarta, Indonesia. You will manage incidents, perform root-cause analysis, and collaborate with DevOps and SRE teams to improve automation and reliability.

Key tasks include monitoring, incident response, change planning, and maintaining runbooks. Fluency in English and experience in international settings are essential for success in this role.

Qualifications

• 3+ years in cloud infrastructure or sysadmin roles.
• Hands‑on experience with VMware Private Cloud and/or Public Cloud (GCP preferred).
• Good understanding of networking, backup, OS, and storage fundamentals.
• Familiar with monitoring, logging, and alerting in production environments.
• Experience in ITIL-driven environments (Incident, Change, Problem).
• Scripting for automation (Shell or PowerShell).
• Experience with Helm Chart and Ansible Roles.
• Containerization and orchestration experience.
• Reading Bash or Python scripts.
• Fluent in English.
• Experience in an international environment.

Responsibilities

• Run Operations & Incident Management for cloud infra.
• Troubleshoot OS, container, network, and storage issues.
• Act as Level 2 support for incidents and service requests.
• Monitor health, analyze logs, perform root-cause analysis (GCP, Prometheus, Grafana).
• Set up and tune alerts on Prometheus metrics.
• Participate in change planning, testing, and execution.
• Maintain documentation and operational procedures.
• Collaborate with DevOps/SRE teams to improve reliability and automation.
• Support transition of new apps into operations.

Skills

Cloud infrastructure

VMware

GCP

Networking fundamentals

Monitoring/alerting

ITIL processes

Shell/PowerShell

Kubernetes

Ansible/Helm

Docker

Python/Bash scripting

English fluency

International team

Tools

ServiceNow

Jenkins

GitLab CI

FluxCD

Terraform

Job description

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

Key Responsibilities

Run Operations & Incident Management

• Ensure the day-to-day operational health of cloud infrastructure (Private Cloud based on VMware and GCP-based Public Cloud)
• Troubleshoot infrastructure-related issues (OS, container, network, middleware, storage)
• Act as Level 2 support for incidents and service requests
• Monitor system health, analyze logs, and perform root cause analysis using GCP Cloud monitoring and Prometheuus/Grafana
• Set Up and fine-tune alerts on usual Prometheus metrics

Maintenance & Changes

• Perform routine maintenance (patching, upgrades, backups)
• Participate in change planning, testing, and execution (within Change Management process)
• Assist with capacity planning, costs and performance optimization

Cloud Engineering & Standardization

• Contribute to the standardization of cloud infrastructure components
• Maintain technical documentation and operational procedures
• Enforce security policies: access control, hardening, vulnerability remediation

Collaboration & Continuous Improvement

• Work closely with internal DevOps and SRE teams to improve reliability and automation
• Participate in post-incident reviews and problem management
• Support the transition of new applications into operations
• Identify and propose improvements to reduce operational toil, promoting Infrastructure as code

Technical environment

• Cloud platforms:
• Private Cloud (VMware)
• Public Cloud S3ns (GCP – Compute Engine, GKE, Cloud Logging, IAM)
• Containers : Kubernetes, Helm, Docker, GitOps (FluxCD)
• OS: Linux (RHEL), Windows OS

Tools

• Monitoring: Prometheus, Grafana, Google Cloud monitoring
• ITSM: ServiceNow
• CI/CD : Jenkins, Gitlab CI, Ansible
• Security: IAM, Bastion, Patch Management, OS Hardening
• Scripting: Bash, PowerShell (basic)

Required Skills & Experience

• 3+ years in cloud infrastructure or system administration roles
• Hands‑on experience with Vmware Private Cloud and/or Public Cloud (GCP is preferred)
• Good understanding of networking, backup, OS, and storage fundamentals
• Familiar with monitoring, logging, and alerting in production environments
• Experience working in ITIL-driven environments (Incident, Change, Problem)
• Scripting capabilities for automation (Shell or PowerShell)
• Experience with Helm Chart and Ansible Roles
• Experience on containerization and container orchestration
• Ability to read Bash or Python Scripts
• Fluent in English
• Experience in an international environment

Required Soft Skills

• Strong analytical and troubleshooting skills
• Service-oriented mindset
• Ability to work in a distributed and international team
• Clear written documentation habits
• Self‑motivated and proactive in resolving operational issues

Nice to have

• Experience with SQL database (PostgreSQL ; Mariadb ; SQL Server ; Oracle)
• Understanding of how Terraform works
• Understanding of modern Authentication and authorization mechanisms (OIDC / SAML).
• Understanding TLS encryption protocol

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.