Clinical Surgical - Surabaya

IDS Medical Systems Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

IDS Medical Systems Group seeks a Clinical Specialist to support demonstration, training, and technical support of surgical devices in operating rooms, with emphasis on orthopedic, urology, and MIS procedures. You will train doctors and OR staff, present product information, and troubleshoot with the service team to ensure safe use and optimal device performance.

The ideal candidate is a qualified nurse with OR experience, strong communication and presentation skills, and willingness to travel

Qualifications

• Minimum D3/S1 nursing qualification; professional nurse preferred.
• At least 2 years of Operating Room nursing experience, especially orthopedic, urology, MIS.
• Able to train staff and demonstrate products per SOPs and standards.

Responsibilities

• Provide training and product demonstrations to doctors, operating room nurses, and healthcare staff on proper use and handling of medical devices.
• Serve as a product information resource regarding function, specifications, clinical applications, and device limitations for orthopedic, urology, and laparoscopic/MIS procedures.
• Assist with basic technical troubleshooting during device use and coordinate with the service team for further investigation if needed.
• Support the sales team in clinical activities, including product presentations, demonstrations, trials, and product evaluations at hospitals.
• Build professional relationships with doctors, nurses, and hospital teams to understand device usage needs and improve support quality.
• Collect user feedback regarding product performance and needs, then communicate findings to internal teams for follow-up.
• Prepare activity reports covering operating room support, training, product evaluations, technical issues, and follow-up actions.
• Report product complaints or incidents according to company procedures and coordinate with quality, regulatory, and service teams.
• Participate in regular product training to update knowledge and skills in supporting medical device use.

Skills

Training delivery

Product demonstrations

Clinical support

Communication skills

Team collaboration

Education

Nursing degree (D3/S1)

Job description

This is a Clinical Specialist position supporting the demonstration, training, and technical support of surgical medical devices. The role involves working with healthcare professionals in operating rooms, particularly in orthopedic, urology, and laparoscopic/minimally invasive surgery procedures.

Key responsibilities

Provide training and product demonstrations to doctors, operating room nurses, and healthcare staff on proper use and handling of medical devices

Serve as a product information resource regarding function, specifications, clinical applications, and device limitations for orthopedic, urology, and laparoscopic/MIS procedures

Assist with basic technical troubleshooting during device use and coordinate with the service team for further investigation if needed

Support the sales team in clinical activities, including product presentations, demonstrations, trials, and product evaluations at hospitals

Build professional relationships with doctors, nurses, and hospital teams to understand device usage needs and improve support quality

Collect user feedback regarding product performance and needs, then communicate findings to internal teams for follow-up

Prepare activity reports covering operating room support, training, product evaluations, technical issues, and follow-up actions

Report product complaints or incidents according to company procedures and coordinate with quality, regulatory, and service teams

Participate in regular product training to update knowledge and skills in supporting medical device use

About you

Minimum D3/S1 qualification in Nursing; Professional Nurse qualification is an advantage

Minimum 2 years of experience as an Operating Room Nurse, particularly supporting orthopedic surgery, urology, and laparoscopic/minimally invasive surgery procedures

Able to demonstrate products, provide equipment training, and deliver technical support to healthcare staff in accordance with SOPs and authority

Strong communication, presentation, and interpersonal skills

Able to learn medical device specifications, functions, and usage, and assist with basic technical troubleshooting

Detail-oriented, responsive, service-focused, and able to work both independently and as part of a team

Willing to undertake business travel and adjust work schedule to support operating procedures

Experience as a Clinical Specialist, Clinical Application Specialist, or Product Specialist in surgical medical devices is an advantage