Clinical Critical Care - Surabaya

IDS Medical Systems Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

IDS Medical Systems Group is seeking a Clinical Specialist to lead clinical product demonstrations, training, and technical support for critical care medical devices in ICU, ED, and other settings.

You will train doctors and nurses, provide basic troubleshooting, collaborate with sales, gather feedback, and report issues. A nursing degree with at least 2 years in critical care is preferred, with willingness to travel.

Qualifications

• Minimum nursing qualification (D3/S1)
• Minimum 2 years of experience in critical care (ICU/NICU/ED)
• Ability to train healthcare professionals on medical devices
• Strong communication and presentation skills
• Willingness to travel for business travels

Responsibilities

• Provide clinical training and product demonstrations to doctors, nurses and healthcare staff on critical care devices.
• Serve as a product information resource on device functions and clinical applications.
• Provide clinical and basic technical support during installation, demonstrations, trials, evaluations, and routine use.
• Assist with basic device troubleshooting and coordinate with service teams for deeper investigations.
• Support the sales team in clinical activities and hospital evaluations.
• Build and maintain relationships with clinicians and hospital staff to understand clinical needs.
• Collect user feedback on device functionality and communicate findings internally.
• Prepare activity reports on clinical support, training, and evaluations.
• Report product complaints and safety incidents per procedures with relevant teams.
• Participate in continuous clinical education to stay updated on devices and critical care developments.

Skills

Nursing

Clinical training

Communication

Presentation

Interpersonal skills

Travel willingness

Education

D3/Diploma or Bachelor in Nursing

Job description

This is a Clinical Specialist position responsible for providing clinical product demonstrations, training, and technical support for medical devices used in critical care area. The role involves working closely with healthcare professionals, including doctors, nurses, and clinical staff, particularly in intensive care units (ICU), emergency departments (ED), and other critical care environments, to ensure the proper use and optimal performance of medical devices in patient monitoring, respiratory care, and life-support applications.

Key Responsibilities

Provide clinical training and product demonstrations to doctors, nurses, and healthcare staff on the proper use, operation, and handling of critical care medical devices.

Serve as a product information resource regarding device functions, specifications, clinical applications, operating procedures, and limitations for critical care applications, including patient monitoring, respiratory care, and life-support systems.

Provide clinical and basic technical support during product installation, demonstrations, trials, evaluations, and routine device use in critical care settings.

Assist healthcare professionals with basic device troubleshooting and coordinate with the technical service team for further investigation and resolution when required.

Support the sales team in clinical activities, including product presentations, demonstrations, clinical trials, and product evaluations at hospitals.

Build and maintain professional relationships with doctors, nurses, biomedical engineers, and other hospital personnel to understand clinical needs and enhance product support.

Collect user feedback regarding device functionality, clinical usability, and product performance, and communicate findings to relevant internal teams for follow-up and improvement.

Prepare activity reports covering clinical support, product demonstrations, training sessions, product evaluations, technical issues, and follow-up actions.

Report product complaints, device malfunctions, and potential safety incidents in accordance with company procedures, coordinating with the quality, regulatory, and technical service teams as necessary.

Participate in regular product training and clinical education programs to maintain up-to-date knowledge of medical devices, clinical applications, and relevant developments in critical care.

About you

Minimum D3/S1 qualification in Nursing, Professional Nurse qualification is an advantage.

Minimum 2 years of experience in critical care area, particularly in ICU, NICU/PICU, Emergency Department (ED), or respiratory care. Experience in patient monitoring and life-support equipment is preferred.

Able to demonstrate medical devices, provide equipment training, and deliver clinical support to healthcare professionals in accordance with established SOPs and scope of responsibility.

Strong communication, presentation, and interpersonal skills, with the ability to explain medical device functions and clinical applications effectively to healthcare professionals.

Able to learn medical device specifications, functions, and clinical applications, and assist with basic device troubleshooting within the scope of responsibility.

Detail-oriented, responsive, service-focused, and able to work effectively both independently and as part of a team.

Willing to undertake business travel and adjust work schedules to support clinical activities, product demonstrations, training, and hospital evaluations.

Experience as a Clinical Specialist, Clinical Application Specialist, Product Specialist, or similar role involving critical care medical devices is an advantage.