Student Success & Renewal Specialist

English 1; Makassar; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Johnson & Johnson, a global leader in health care, is seeking a Product Specialist for the MedTech portfolio in Makassar, Indonesia. The role combines clinical support, sales execution, surgeon education, and OR assistance to drive product adoption and business growth.

You will collaborate with surgeons, hospitals, distributors, and internal stakeholders to achieve strong clinical and commercial outcomes. Travel and OR presence are expected.

Qualifications

• Bachelor's degree in a relevant field.
• 2–5 years medical device or healthcare sales experience.
• English proficiency; OR support experience is a plus.

Responsibilities

• Achieve assigned sales targets and territory objectives.
• Develop territory plans and identify growth opportunities.
• Grow market share in assigned accounts.
• Account management: acquire new customers and maintain relationships.
• Identify and convert new business opportunities while expanding existing accounts.
• Become a SME of company's products to support surgery and customer education.
• Collaborate with marketing and clinical teams to execute educational programs.
• Monitor market trends and competitor activities to identify growth opportunities.
• Prepare accurate sales forecasts, maintain CRM records, and submit reports.
• Ensure compliance with company policies and healthcare regulations.

Skills

Accountability

Account Management

Collaboration

Cultural Competence

Customer Centricity

Market Knowledge

Sales

Solutions Selling

Vendor Selection

Lead Generation

Market Research

Sales Training

Process Oriented

Relationship Building

Education

Bachelor's degree in Business

Bachelor's degree in Management

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Pharmacy

Bachelor's degree in Life Sciences

Tools

CRM

Job description

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com ( .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech Sales
Job Sub Function:
Clinical Sales - Surgeons (Commission)
Job Category:
Business Enablement/Support
All Job Posting Locations:
Makassar, Sulawesi Selatan, Indonesia

Job Description:
Product Specialist promotes and supports the joint replacement portfolio, including hip, knee, and robotic-assisted orthopedic solutions. The role combines clinical support, sales execution, surgeon education, and operating room assistance to drive product adoption and business growth.
The role works closely with surgeons, hospitals administrators, distributors, and internal key stakeholders to ensure strong clinical and commercial outcomes.

Key Responsibilities

• - Achieve assigned sales targets and territory objectives.
• - Develop territory plans and identify growth opportunities.
• - Grow market share in assigned accounts.
• - Account management: acquire new customers and maintain existing relationships
• - Identify and convert new business opportunities while expanding existing accounts.
• - Become a SME (Subject Matter Expert) of company's products to support the surgery and customer education.
• - Collaborate with marketing and clinical teams to execute educational programs and promotional activities.
• - Monitor market trends, competitor activities, and customer needs to identify growth opportunities.
• - Prepare accurate sales forecasts, maintain CRM records, and submit timely business reports.
• - Ensure compliance with company policies and healthcare industry regulations in all commercial activities.

Qualifications

• - Bachelor's degree in Business, Management, Biomedical Engineering, Pharmacy, Life Sciences, or related field.
• - 2-5 years of medical device or healthcare sales experience (orthopedics preferred).
• - English proficiency and OR support experience is an advantage.
• - Strong communication and presentation skills.
• - Willingness to work in operating rooms and travel.

Required Skills:

Preferred Skills: Accountability, Account Management, Collaboration, Cultural Competence, Customer Centricity, Healthcare Trends, Lead Generation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Process Oriented, Relationship Building, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection