Clinic Supervisor - Sozo Dental | Surabaya

SEVEN Retail Group; Surabaya; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

SEVEN Retail Group is seeking a Clinic Operations & Compliance role in Surabaya to ensure smooth daily operations, maintain equipment and inventory, manage patient scheduling, and uphold licensing regulations. The position also oversees team leadership, service excellence, and performance reporting to hit clinic targets.

The ideal candidate has 1–2 years in service or healthcare, strong Excel/Google Sheets skills, and a disciplined, results-driven mindset to deliver high customer satisfaction

Qualifications

• Experience in service industry (healthcare preferred), 1–2 years.
• Proficient in Excel/Google Sheets, strong analytical and problem-solving skills.
• Leadership and public speaking abilities, excellent communication, and team coordination.
• Target-driven, fast learner, detail-oriented, able to work under pressure with high initiative.
• Understanding of clinic operations, administration, licensing, and customer satisfaction commitment.
• Education, Training & Professional Development 101-1,000 employees

Responsibilities

• Clinic Operations & Compliance: Ensure smooth daily operations, maintain equipment and inventory, manage patient scheduling, and uphold compliance with health and licensing regulations.
• Team Leadership & Service Excellence: Lead and schedule the clinic team, monitor performance, resolve customer concerns, and foster a disciplined, service-oriented culture.
• Performance Management & Reporting: Drive clinic target achievement through strategic planning and accurate reporting on sales, revenue, and operational KPIs.

Skills

Leadership

Public speaking

Analytical thinking

Problem solving

Team coordination

Customer service

Tools

Excel/Google Sheets

Job description

Clinic Operations & Compliance : Ensure smooth daily operations, maintain equipment and inventory, manage patient scheduling, and uphold compliance with health and licensing regulations.

Team Leadership & Service Excellence : Lead and schedule the clinic team, monitor performance, resolve customer concerns, and foster a disciplined, service-oriented culture.

Performance Management & Reporting : Drive clinic target achievement through strategic planning and accurate reporting on sales, revenue, and operational KPIs.

Requirements

Experience & Skills: 1–2 years in service industry (healthcare preferred), proficient in Excel/Google Sheets, strong analytical and problem-solving skills.

Leadership & Communication: Strong leadership and public speaking abilities, excellent communication, and team coordination.

Work Ethic & Mindset: Target-driven, fast learner, detail-oriented, able to work under pressure with high initiative.

Operational Knowledge: Understanding of clinic operations, administration, licensing, and a strong commitment to customer satisfaction.

Education, Training & Professional Development 101-1,000 employees

By the year 2020, Seven Retail established itself as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle services. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. Our mission is to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living.

By the year 2020, Seven Retail established itself as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle services. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. Our mission is to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living.