Clinic Operations Lead: Reporting, Stock & People

PT. RAIMU AYU SELALU; Jakarta Pusat; Presencial; IDR 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

PT. RAIMU AYU SELALU is seeking an Operations Supervisor to oversee daily clinic/retail operations in the Jakarta area. You will create end-of-day sales reports, monitor targets, and coordinate with finance for reconciliations and documentation.

You will manage stock movements, implement FIFO/FEFO, supervise rosters for doctors, nurses, therapists, cashiers and admin staff, and ensure SOP discipline. You’ll also coordinate building and device readiness, safety checks, and daily open issues

Formación

• D3/S1 preferred; strong operational mindset.
• 2-4 years supervisor experience in clinic/beauty/retail/hospitality operations.
• Strong Excel/Google Sheets reporting skills (basic formulas, pivot a plus).
• Leadership, attention to detail, integrity (money/stock/data), calm under pressure.

Responsabilidades

• Create daily sales report (EOD): revenue by treatment/category/provider, payment method, promo/discount, refunds/voids.
• Monitor achievement vs target and highlight gaps, abnormal discounts, and cashier variance.
• Coordinate with finance for reconciliation and documentation completeness.
• Compile treatment/usage report: sessions by treatment type and provider; capacity utilization (doctor chair time/bed).
• Ensure service documentation completeness (codes, notes, consent as required).
• Flag discrepancies (service delivered vs billed mismatch) for investigation.
• Control stock in/out for consumables, retail product, high-value clinical items, and device consumables.
• Implement FIFO/FEFO, perform critical stock check, and run monthly stock opname with variance explanations.
• Manage reorder request and receiving check (quantity, batch, expiry).
• Create and manage rosters for doctor, nurse, therapist, BC, cashier/admin, housekeeping, technician.
• Conduct shift briefing, task allocation, and real-time queue coordination.
• Enforce SOP discipline (attendance, grooming, service standard) and document incidents/escalations to HR/Manager.
• Support onboarding and training checklist completion.
• Maintain preventive maintenance schedule for device, AC, Electrical, IT/POS peripherals, and clinic facilities.
• Coordinate vendors/technicians, track downtime, and keep service records.
• Ensure daily readiness and safety check; elevate any risk immediately.
• Produce daily operations log (eod): patient volume highlight, sales summary, staffing issue, stock alert, facility/device issue, complaints/incidents, and next day action list.
• Maintain open issues tracker until closure.

Conocimientos

Excel

Google Sheets

Leadership

Attention to detail

Integrity

Calm under pressure

Educación

D3/S1 preferred

Herramientas

Pivot Tables

Data interpretation

Descripción del empleo

PT. RAIMU AYU SELALU is seeking an Operations Supervisor to oversee daily clinic/retail operations in the Jakarta area. You will create end-of-day sales reports, monitor targets, and coordinate with finance for reconciliations and documentation.

You will manage stock movements, implement FIFO/FEFO, supervise rosters for doctors, nurses, therapists, cashiers and admin staff, and ensure SOP discipline. You’ll also coordinate building and device readiness, safety checks, and daily open issues