Client Success Champion

INFUSE

Depok

Remote

IDR 120,000,000 - 240,000,000

Full time

14 days+

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Job summary

INFUSE is a demand generation company delivering solutions to B2B organizations with a global footprint. We are seeking a passionate Client Success Specialist to join our team in Depok, Indonesia, where your work directly impacts client satisfaction and business outcomes.

You will build lasting relationships, ensure timely delivery of solutions, and collaborate with sales to identify opportunities across industries while enjoying opportunities for professional growth in a supportive,

Qualifications

Proven track record of managing client relationships.
Strong communication and interpersonal skills.
Ability to handle various tasks with attention to detail in a fast-paced environment.
Empathetic understanding of client needs and the ability to address them.
Ability to address challenges and proactively offer solutions.

Responsibilities

Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.