Client Strategy & Delivery Lead

VML South Africa; Jakarta Pusat; On-site; IDR 200,000,000 - 400,000,000; Full time

Job summary

VML South Africa is seeking an Account Manager to translate client vision into business requirements and coordinate delivery across teams. You will manage a portfolio of client accounts, monitor progress, ensure quality standards, and support junior staff.

The role requires a proactive communicator with digital agency experience, strong presentation skills, and the ability to drive continuous improvement while handling budgets and strategic planning.

Qualifications

• Bachelor's degree in Marketing or related field.
• Minimum 4 years experience.
• Prefer a digital creative agency experience.
• Have a working knowledge of Google Analytics and Google Adwords (or willing to learn fast).
• Must be proactive, a self-starting and an excellent communicator both verbal and written.
• Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook and PowerPoint.
• Self-motivated with a willingness to work autonomously in a fast paced environment.
• Desire to drive continuous improvement.
• Lastly we want you to be truly interested in account management and passionate about what you do.

Responsibilities

• Translate the client's vision and needs into business requirements, coordinate with team members on required deliverables and manage client expectations.
• Creating a portfolio of client accounts and monitoring the ongoing activities related to them.
• Managing and overviewing progress and delivering the client's projects.
• Maintaining agency quality standards, performing SOP, and leading the team collaboration.
• Updating and managing client's expectations about the progress of solutions/projects from the agency.
• Identifying business performance for handling brands and initiating suggestions for the Account Director.
• Analyzing work performance and result for a client, and initiating the requirements or next step.
• Monitoring, managing, and chasing work progress.
• Supervising Account Executive, grooming process: delegating, training, and preparing talent.
• Delivering presentations, including business review, competition analysis, industry trends, etc.
• Determine goals and establish annual budgets for clients handled.
• Provide agency brief for agency respective colleagues according to solution/project necessity.

Skills

Communication skills

Presentation skills

Autonomy

Self-motivation

Proactive

Education

Bachelor's degree in Marketing or related field

Tools

Google Analytics

Google Ads

Job description

VML South Africa is seeking an Account Manager to translate client vision into business requirements and coordinate delivery across teams. You will manage a portfolio of client accounts, monitor progress, ensure quality standards, and support junior staff.

The role requires a proactive communicator with digital agency experience, strong presentation skills, and the ability to drive continuous improvement while handling budgets and strategic planning.