Account Manager

Orca Communication; Jakarta Utara; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Orca Communication in Jakarta seeks an experienced Account Manager to act as a strategic partner to clients and oversee campaign delivery across teams. You will manage relationships, translate business goals into campaigns, and drive growth within existing accounts.

You will lead client meetings, provide strategic recommendations, mentor junior staff, and identify upsell opportunities to grow revenue. Requires 5+ years in account management in digital advertising.

Qualifications

• Minimum 5 years of experience in Account Management or related fields.
• Experience in digital advertising or integrated marketing agencies is preferred.
• Proven ability to manage multiple client accounts and campaigns with multiple stakeholders.
• Strong understanding of digital advertising metrics and performance indicators.
• Excellent written and verbal English communication skills.

Responsibilities

• Act as the main point of contact and strategic partner for assigned clients.
• Build and maintain long-term client relationships and drive account growth.
• Translate client objectives into strategic recommendations and campaigns.
• Lead cross-functional teams to deliver campaigns on time, within scope and budget.
• Analyze performance data and provide actionable insights to clients.
• Identify upsell and cross-sell opportunities within existing accounts.
• Present campaigns, reviews, and pitches to clients.

Skills

Client management

Strategic thinking

Leadership

Business development

Campaign management

Cross-functional collaboration

Tools

Meta Ads

Google Ads

TikTok Ads

Job description

Orca Communication is a digital advertising agency that helps brands grow through strategic communication, creative campaigns, digital marketing, and performance-driven advertising.

We are looking for an experienced Account Manager with strong client management, strategic thinking, leadership, and business development skills to join our team.

As an Account Manager, you will act as a strategic partner to our clients, while working closely with internal teams to develop and deliver campaigns that create meaningful business impact.

YOUR ROLE

You will be responsible for managing client relationships, understanding their business and marketing objectives, developing strategic recommendations, ensuring successful campaign delivery, and driving growth within existing accounts.

KEY RESPONSIBILITIES

Act as the main point of contact and strategic partner for assigned clients.

Build and maintain strong, long-term relationships with key clients.

Understand clients' business objectives, marketing goals, target audiences, and business challenges.

Identify client needs and translate them into relevant strategic recommendations.

Develop digital campaign strategies in collaboration with internal teams.

Lead and coordinate cross-functional teams including Account, Creative, Content, Performance Ads, Design, and other relevant teams.

Lead client meetings, presentations, campaign reviews, and pitches.

Ensure campaigns are delivered according to agreed objectives, timelines, scope, budgets, and quality standards.

Analyze campaign performance and translate data into actionable insights and recommendations.

Manage client expectations and maintain a high level of client satisfaction.

Handle client feedback, issues, conflicts, and escalations professionally and effectively.

Identify and develop upselling and cross-selling opportunities within existing accounts.

Drive client retention, account growth, and revenue growth.

Contribute to proposals, campaign plans, strategic presentations, and commercial offerings.

Work closely with management to identify new opportunities and develop account strategies.

Provide guidance and mentorship to Account Executives and junior team members.

REQUIREMENTS

Minimum 5 years of experience in Account Management, Client Service, Advertising, Digital Marketing, or a related field.

Previous experience in a digital advertising agency, creative agency, integrated marketing agency, or media agency is highly preferred.

Proven experience managing and developing multiple client accounts.

Experience leading campaigns or projects involving multiple stakeholders and teams.

Strong understanding of digital advertising and digital marketing.

Familiarity with platforms such as Meta Ads, Google Ads, TikTok Ads, social media, content marketing, and performance marketing.

Good understanding of digital campaign metrics such as CTR, CPC, CPM, CPA, Conversion Rate, ROAS, and other relevant KPIs.

Strong strategic thinking, client management, negotiation, presentation, and problem-solving skills.

Ability to analyze campaign data and turn it into meaningful business insights.

Strong commercial awareness with an understanding of account growth and revenue opportunities.

Proven leadership and cross-functional team management skills.

Ability to manage multiple clients and projects in a fast-paced environment.

Highly proactive, responsible, detail-oriented, and accountable.

Strong communication skills in both written and verbal English are a plus.

WE'RE LOOKING FOR SOMEONE WHO

Can act as a business partner, not just a client contact person.

Understands client needs and can proactively identify opportunities and challenges.

Is confident in providing strategic recommendations and constructive perspectives to clients.

Can balance client satisfaction, campaign performance, and business objectives.

Is comfortable communicating with different levels of stakeholders, including decision-makers.

Can lead and align cross-functional teams toward a common objective.

Has a strong commercial mindset and can identify opportunities to grow existing accounts.

Focuses on finding solutions rather than simply reporting problems.

Thrives in a fast-paced, dynamic, and deadline-driven agency environment.