CIB Performance & Change Leader

HSBC; Jakarta Pusat; On-site; IDR 1,800,000,000 - 2,800,000,000; Full time

Job summary

HSBC Indonesia seeks a Change Management and Process Improvement Specialist to partner with business teams across Asia and the Middle East region. The role focuses on simplifying processes, reducing risk, and enhancing customer outcomes.

You will lead changes, manage projects, analyze data, and communicate clearly to frontline and support functions. A university degree and 2-5 years banking experience are preferred; proficiency in SQL, Power BI, and related tools is beneficial.

Qualifications

• University Graduate at the minimum.
• Experience in Banking industry with minimum 2 – 5 years.
• Strong communication and interpersonal skill to communicate with individuals, build relationships and manage conflict.
• Experience in project management, report generation, data analytics, system implementation and change management.
• Have analytical and problem-solving skill, design thinking, able to propose solution (non-tech and tech).
• Having knowledge in Banking product is preferable.
• Detail and strong in in data calculation and presentation.
• Able to use MsAccess, SQL, Qliksense, PowerBI, PowerAutomate is preferable

Responsibilities

• Identify, assess the current business processes; remove process waste; initiate simplified process to reduce time processing, to minimize potential bank’s risk, to increase customer’s satisfaction, to manage customer’s protection and to deliver operational service excellence.
• Contribute business revenue growth / cost saving with delivery of process improvement; monitoring KRI; managing risk and control.
• Implement global/local initiative of new system implementation, system enhancement, system demise.
• Leading and coordinating the implementation of organizational/regulatory/product/policy changes, ensuring that they are effectively adopted or executed.
• Delivering clear and concise communication about the change to frontlines/ supporting function. Become change lead/agent to ensure the implementation is successful.
• Track the progress of change initiative, measure the effectiveness, provide retrospective action, create iterative improvements or necessary adjustment to achieve the goals and ensure they are sustained over time.
• Engage key stakeholders, risk steward, users and communicate the need of change and manage their expectation.

Skills

Strong communication

Interpersonal skills

Project management

Data analytics

Problem-solving

Design thinking

Change management

Solution proposal

Education

University graduate

Tools

MsAccess

SQL

Qliksense

PowerBI

PowerAutomate

Job description

HSBC Indonesia seeks a Change Management and Process Improvement Specialist to partner with business teams across Asia and the Middle East region. The role focuses on simplifying processes, reducing risk, and enhancing customer outcomes.

You will lead changes, manage projects, analyze data, and communicate clearly to frontline and support functions. A university degree and 2-5 years banking experience are preferred; proficiency in SQL, Power BI, and related tools is beneficial.