Change Delivery Lead — Player Support

Midnite; Jakarta Pusat; On-site; IDR 1,420,455,000 - 2,130,682,000; Full time

Benefits offered by this job

Annual leave advancement with tenure

Quarterly team socials

Local office experience in Gibraltar

Job summary

Midnite, a fast-growing sports betting and gaming platform, is seeking a Change Delivery Executive to drive high-impact improvements for players and frontline teams. Based in Gibraltar, this full-time, on-site role leads changes from plan to rollout, coordinating across Product, Engineering, Compliance and CRM to ensure launch readiness and impactful outcomes.

You will shape change-delivery approaches, establish clear documentation standards, and maintain visibility of upcoming changes and

Qualifications

• Has experience independently delivering change or projects involving multiple teams.
• Hands-on and practical; can build plans, produce clear documentation and drive actions to completion.
• Highly organized and detail-oriented; able to manage competing priorities.
• Experience mapping processes and translating complex information into clear guidance.
• Can hold stakeholders accountable, challenge readiness gaps and address concerns constructively.
• Communicates clearly in writing and verbally; builds cross-functional relationships.
• Understands how operational changes affect frontline teams and customer experience.
• Experience in regulated or customer-support environments; familiarity with knowledge bases or customer-support AI tools.

Responsibilities

• Assess the impact of proposed changes on customers, colleagues, processes and technology.
• Create practical delivery plans with owners, actions, deadlines and dependencies.
• Coordinate delivery across Player Support, Product, Engineering, Compliance and CRM.
• Identify blockers, follow up on actions and escalate issues when decisions are needed.
• Establish a consistent approach to requesting, assessing, approving and communicating changes.
• Coordinate readiness across WFM, Training, QA, AI and Operations before launch.
• Create and maintain internal procedures, agent guidance and customer-facing help content.
• Establish documentation standards, ownership and review schedules.
• Maintain a shared view of upcoming changes, delivery status and team readiness.
• Review changes after launch and identify opportunities to simplify processes.

Job description

Midnite, a fast-growing sports betting and gaming platform, is seeking a Change Delivery Executive to drive high-impact improvements for players and frontline teams. Based in Gibraltar, this full-time, on-site role leads changes from plan to rollout, coordinating across Product, Engineering, Compliance and CRM to ensure launch readiness and impactful outcomes.

You will shape change-delivery approaches, establish clear documentation standards, and maintain visibility of upcoming changes and