Butler/Villa Host (Tabanan)

Bali Super Host; Tabanan; On-site; IDR 401,760,000 - 669,600,000; Full time

Job summary

Bali Super Host in Kelating, Tabanan, Bali seeks a guest services associate to welcome guests with warmth and anticipation, ensuring a smooth, memorable stay from arrival to departure. You will handle requests, reservations, transportation, villa services, and local recommendations, while coordinating with housekeeping and maintenance to keep the villa flawless and guest-ready at all times.

Strong English, excellent communication, and a proactive, friendly demeanor are essential to deliver

Qualifications

• SMK Pariwisata or equivalent required.
• Minimum 1 year of hospitality or guest service experience.
• Fluent in spoken and written English.
• Excellent communication and interpersonal skills.
• Warm, friendly, proactive and service-oriented personality.
• Well-groomed, presentable and approachable.
• Detail-oriented with strong problem-solving skills.
• Passionate about delivering personalized guest experiences.
• Flexible and willing to work in Kelating, Tabanan, Bali.

Responsibilities

• Warmly welcome guests and provide personalized, attentive service.
• Anticipate guest needs and ensure a smooth, memorable stay.
• Handle guest requests, reservations, transportation, and villa services.
• Provide recommendations for local attractions, dining, and experiences.
• Coordinate with housekeeping and maintenance to keep villa guest-ready.
• Maintain villa facilities and presentation to high standards.
• Address guest concerns professionally and provide prompt solutions.
• Record guest preferences, requests, and feedback.

Skills

Guest service

Communication

Interpersonal skills

Problem solving

Detail oriented

Flexible

Proactive

Education

SMK Pariwisata or equivalent

Job description

Welcome and assist guests with warm, personalized, and attentive service.

Anticipate guest needs and ensure a smooth, comfortable, and memorable stay.

Handle guest requests, reservations, transportation arrangements, and villa services.

Provide recommendations for local attractions, dining options, and unique experiences.

Coordinate with housekeeping and maintenance teams to ensure the villa is guest-ready at all times.

Ensure villa facilities, amenities, and overall presentation meet high standards.

Handle guest concerns professionally and provide prompt and effective solutions.

Maintain accurate records of guest preferences, requests, and feedback.

Build positive relationships with guests and consistently deliver exceptional hospitality.

Qualifications

Minimum SMK Pariwisata or equivalent.

Minimum 1 year of experience in hospitality, guest service, hotel, villa, or a related field.

Fluent in spoken and written English.

Excellent communication and interpersonal skills.

Warm, friendly, proactive, and service-oriented personality.

Well-groomed, presentable, and approachable.

Detail-oriented with strong problem-solving skills.

Passionate about delivering personalized and exceptional guest experiences.

Flexible and willing to work in Kelating, Tabanan, Bali.