Business Process & Performance Manager

EF EFEKTA English for Adults; Jakarta Utara; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

EF EFEKTA English for Adults in Jakarta is seeking a Business Process & Performance Manager to drive growth through operational excellence, data-driven insights, and continuous improvement. Reporting to the Sales Director, you will lead analyses, manage cross-functional projects, and optimize sales operations.

You will develop dashboards, monitor KPIs, advise senior executives, and collaborate across departments to implement scalable solutions, including CRM systems, and ensure alignment

Qualifications

• Bachelor's or Master's degree in a relevant field (Business Administration, Management, CS, IS) or related discipline.
• 3–6+ years experience in project management, data analytics, strategy consulting or field operations.
• Proven ability to lead cross-functional teams and drive process improvement with measurable results.
• Strong analytical skills and experience with CRM and data analytics tools.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making and operational efficiency.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, and performance analytics for daily management.
• Provide data-backed recommendations to senior management for growth and efficiency.
• Oversee CRM and business systems, ensuring alignment with strategic priorities.
• Collaborate with departments to streamline workflows and implement new strategies.
• Monitor KPIs and drive continuous improvement across operations.
• Strategize planning and execution to identify and fix inefficiencies.
• Establish and monitor KPIs and use data-driven insights to optimize processes.
• Act as a key advisor to senior executives with actionable insights.
• Mentor and influence cross-functional teams for successful project execution.
• Communicate updates and proposals effectively to stakeholders.
• Serve as main point of contact for the technology team in China.

Skills

Team leadership

Analytical thinking

Data-driven decision making

Communication

Strategic thinking

Problem-solving

Cross-functional collaboration

Adaptable

Education

Bachelor's or Master's degree in Business/Management/CS/IS

Tools

Salesforce

Power BI

Tableau

Looker Studio

SQL

Job description

Job Descriptions

JOB DESCRIPTION

The Business Process & Performance Manager is a strategic role responsible for driving business growth through operational excellence, data-driven insights, and continuous process improvement. Reporting to the Sales Director, this role will lead business analysis initiatives, manage cross-functional projects, optimize sales operations, and enhance business performance through effective planning, execution, and performance monitoring.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
• Provide recommendations and insights to management for business growth and operational efficiency.
• Manage and continuously improve CRM and business systems.
• Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
• Monitor KPIs and ensure continuous improvement across business operations.
• Strategic Planning and Execution.
• Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality.
• Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes.
• Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
• Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions.
• Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution.
• Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement.
• Act as the main point of contact (PIC) for the technology team in China.

Minimum Qualifications

• Bachelor's or Master's degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline.
• Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations.
• Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
• Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
• Have a background in leading big-scale, multiple projects and process improvement with tangible result
• Having a working experience in a retail and service (education) industry is a plus.
• Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
• Problem-solving (able to link the information to solve the problem)
• Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
• Proficient in CRM (Salesforce) and Data Analytics (Power BI, Tableau, Looker Studio, SQL is a plus)
• Fluent in English, both written and spoken, is required.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we've been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You'll find our offices and schools located in some of the world's greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it's what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World's Best Employers and 2024 Top Companies for Women lists, Fast Company's Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About The Team

EF EFEKTA English for Adults is a division of EF. Since 1986 in Indonesia, we have been serving various segments of language students. Currently, we have English centers in Jakarta and Surabaya, and online classes nationwide, focusing on the needs of adult learners. Our programs offer small group classes, both online and offline, as well as Hyperclass, an immersive way to learn and practice English.