Business Analyst

Synechron; Jakarta Pusat; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

Synechron, Jakarta-based global consulting firm, is seeking a Business Analyst with 5–10 years of experience to join our financial services practice. The role focuses on requirements gathering, functional specifications, and coordination across client stakeholders to ensure successful implementations.

You will support SIT/UAT, card processing systems, and reconciliation activities while translating complex business rules into actionable specifications.

Qualifications

• 5 years of Business requirements and functional requirements documentation.
• Functional design specifications and configuration documents.
• Reconciliation and settlement process mapping and documentation.
• SIT and UAT support, including test scenarios, test cases, and defect management support.
• Production support documentation and stabilization reports.

Responsibilities

• Support implementation, configuration, and optimization of reconciliation engine solutions.
• Provide functional expertise for Card Management Platforms and payment applications.
• Gather, analyze, and document business, operational, and functional requirements from Client stakeholders.
• Configure reconciliation, clearing, and settlement parameters per client requirements.
• Perform transaction lifecycle analysis including authorization, clearing, settlement, chargebacks, reversals, and adjustments.
• Support design reviews and validate solution alignment with requirements.
• Prepare functional specifications, process flows, and user stories.
• Coordinate with technical teams, vendors, and stakeholders to resolve issues.
• Support SIT, UAT, and production validation activities.
• Investigate and resolve transaction issues, discrepancies, and incidents.
• Define operational procedures, controls, and reporting needs.
• Provide knowledge transfer and training to client personnel.
• Participate in governance, status reporting, and risk mitigation.

Skills

Card payment processing

Transaction reconciliation

Clearing and settlement

Stakeholder management

Tools

Card Management Platforms

Job description

We have immediate opportunity for Business Analyst

Job Role: Business Analyst

Job Location: Jakarta, Indonesia

Experience- 5 Years - 10 Years

Notice Period: Immediate to 30 days.

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+ and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Key activities:

• Support implementation, configuration, and optimization of reconciliation engine solutions, including Client and domestic network reconciliation platforms (e.g., Client, GPN, Alto, Artajasa, and other relevant payment networks).
• Provide functional expertise for Card Management Platforms (CMP), transaction processing systems, and related payment applications.
• Gather, analyze, and document business, operational, and functional requirements from Client stakeholders.
• Configure reconciliation, clearing, and settlement parameters in accordance with Client business requirements and applicable payment network rules.
• Perform transaction lifecycle analysis, including authorization, clearing, settlement, chargebacks, reversals, and adjustments.
• Support functional design reviews and validate solution alignment with business requirements.
• Prepare functional specifications, process flows, configuration documents, and user stories where applicable.
• Coordinate with technical teams, vendors, and business stakeholders to resolve functional issues and implementation challenges.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and production validation activities.
• Investigate, analyze, and resolve transaction exceptions, reconciliation breaks, settlement discrepancies, and production incidents.
• Assist in defining operational procedures, controls, and reporting requirements.
• Provide knowledge transfer and user training to Client personnel as required.
• Participate in project governance meetings, status reporting, issue management, and risk mitigation activities.
• Provide post-go-live stabilization and production support during agreed support periods.
• 5 years of Business requirements and functional requirements documentation.
• Functional design specifications and configuration documents.
• Reconciliation and settlement process mapping and documentation.
• System configuration recommendations and validation reports.
• SIT and UAT support, including test scenarios, test cases, and defect management support.
• Issue logs, root cause analysis reports, and resolution recommendations.
• Periodic project status reports and activity summaries.
• Operational procedures, user guides, and knowledge transfer materials.
• Production support documentation and stabilization reports.
• Other project-related deliverables reasonably required by Client or the Client to support successful implementation and
• operation of the solution.

Resource Qualification:

• Strong functional knowledge of card payment processing, transaction reconciliation, clearing, and settlement.
• Experience with card management platforms and payment system implementations.
• Understanding of Client transaction processing and payment network operations.
• Experience supporting banking or financial services clients.
• Strong stakeholder management, communication, and problem-solving skills