Branch Manager - Luwu (Sulawesi Selatan)

Ruangguru for Business; Marinding; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Ruangguru for Business is seeking a branch manager in Sulawesi Selatan, Indonesia. This role involves leading sales and marketing initiatives, managing branch staff, and ensuring an excellent customer experience throughout the educational journey.

The ideal candidate will hold a Bachelor’s Degree, have 1-3 years of leadership experience related to sales or business operations, and possess strong communication skills in both Bahasa Indonesia and English.

Qualifications

• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations.
• Good communication skills in Bahasa Indonesia and English.
• Experience or knowledge in K-12 Education is a plus.

Responsibilities

• Direct all sales and marketing initiatives in branch.
• Assess local market conditions and sales opportunities.
• Oversee customer experience and branch staff.

Skills

Leadership experience

Communication in Bahasa Indonesia

Customer service orientation

People management

Education

Bachelor’s Degree

Job description

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.

Job Descriptions

• Direct all sales and marketing initiatives in branch
• Assess local market condition, identify current and prospective sales opportunities
• Assess the competitor’s pricing and sales initiatives
• Fulfill goals and metrics (NPS, improve grades)
• Collaborate with Sales Team in driving sales
• Direct and oversee all facilities and operational aspects, including product distribution (modul, merchandise, apps access)
• Oversee customer experience (end to end customer journey)
• Coordinate and manage branch staff (admin, teachers, security, office boy)
• Collaborate with Product Team for application-related matter
• Direct and monitor the academic process in branch (scheduling, quality control, pedagogy, class rating)

Job Requirements

• Bachelor’s Degree from any major in any reputable university.
• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations (will be advantaged from educational and/or start-up company).
• Good communication skills in Bahasa Indonesia and English.
• Detail and customer service oriented.
• Have good knowledge in people management.
• Have a bit of knowledge or experience in K-12 Education (SD, SMP, SMA Grade)