Branch Banking Customer Experience Pro

3111 UOB Indonesia; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

3111 UOB Indonesia is hiring a Branch Customer Service professional in Jakarta North to greet customers and provide guidance, directions, and assistance on basic servicing requests. The role supports initiatives to maximize revenues, product campaigns, sales, customer satisfaction, and minimize losses.

The position focuses on delivering excellent consumer banking service through branch channels, handling inquiries, and deepening relationships while minimizing attrition across retail products.

Responsibilities

• Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Job description

3111 UOB Indonesia is hiring a Branch Customer Service professional in Jakarta North to greet customers and provide guidance, directions, and assistance on basic servicing requests. The role supports initiatives to maximize revenues, product campaigns, sales, customer satisfaction, and minimize losses.

The position focuses on delivering excellent consumer banking service through branch channels, handling inquiries, and deepening relationships while minimizing attrition across retail products.