BPO Management - Warehouse

Shopee; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Shopee Indonesia is seeking a Workforce Coordinator to ensure daily staffing meets operational needs in Jabodetabek. You will coordinate with vendors and manage onboarding for Daily Workers.

Ideal candidates hold a Bachelor's degree and 1–2 years in workforce, logistics, or related roles, with strong Excel/Sheets skills and excellent stakeholder communication.

Join a fast-paced team and help optimize staffing across our warehouse network.

Qualifications

• Bachelor's degree in any major.
• 1–2 years in workforce management, manpower fulfillment, or related ops.
• Proficient in Excel or Google Sheets for data analysis.
• Strong communication and stakeholder management skills.

Responsibilities

• Ensure daily workforce fulfillment meets manpower requirements.
• Coordinate workforce with third-party vendors for adequate supply.
• Validate worker information and deployment schedules.
• Monitor fulfillment, identify issues, coordinate resolutions.
• Conduct onboarding and training for Daily Workers.
• Evaluate training outcomes and manage system access for workers.

Skills

Analytical skills

Stakeholder management

Communication

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Job description

Job Description

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Requirements

• Willing to be placed in Jabodetabek Area
• Background in Manufacturing/Warehouse/Logistic is highly preferred
• Hold a minimum Bachelor's degree in any major.
• Has prior 1-2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving skills with attention to detail.
Able to work in a fast-paced environment and manage multiple priorities effectively.
• Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.