Bell Driver & Guest Services Concierge

Novotel Hotels; Jakarta Pusat; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Novotel Jakarta Mangga Dua Square seeks a professional Bell Driver to deliver exceptional guest services by transporting guests and luggage around the hotel and to designated locations. You will be the face of our service excellence and support guests with directions and hotel information.

The role requires hospitality experience, strong English communication, physical stamina for luggage handling, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Proven experience in hospitality or customer service.
• Excellent interpersonal and English communication skills.
• Ability to lift and carry luggage regularly.
• Strong time management and organizational abilities.
• Knowledge of hotel operations and guest service standards.

Responsibilities

• Transport guests and their luggage using bell carts or designated vehicles safely and efficiently.
• Assist guests with loading/unloading luggage with professionalism.
• Provide directions and information about hotel facilities and local attractions.
• Maintain knowledge of hotel layout, amenities, and procedures to serve guests well.
• Handle guest requests promptly; escalate complex issues to management when needed.
• Ensure equipment and vehicles are clean, safe, and operational at all times.
• Coordinate with other hotel departments to deliver seamless guest service.

Skills

Hospitality experience

Customer service

Interpersonal skills

Time management

Physical stamina

Luggage handling

Flexible hours

Job description

Novotel Jakarta Mangga Dua Square seeks a professional Bell Driver to deliver exceptional guest services by transporting guests and luggage around the hotel and to designated locations. You will be the face of our service excellence and support guests with directions and hotel information.

The role requires hospitality experience, strong English communication, physical stamina for luggage handling, and flexibility to work evenings, weekends, and holidays as needed.