Bell Driver

Novotel Hotels; Jakarta Pusat; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Novotel Jakarta Mangga Dua Square seeks a professional Bell Driver to deliver exceptional guest services by transporting guests and luggage around the hotel and to designated locations. You will be the face of our service excellence and support guests with directions and hotel information.

The role requires hospitality experience, strong English communication, physical stamina for luggage handling, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Proven experience in hospitality or customer service.
• Excellent interpersonal and English communication skills.
• Ability to lift and carry luggage regularly.
• Strong time management and organizational abilities.
• Knowledge of hotel operations and guest service standards.

Responsibilities

• Transport guests and their luggage using bell carts or designated vehicles safely and efficiently.
• Assist guests with loading/unloading luggage with professionalism.
• Provide directions and information about hotel facilities and local attractions.
• Maintain knowledge of hotel layout, amenities, and procedures to serve guests well.
• Handle guest requests promptly; escalate complex issues to management when needed.
• Ensure equipment and vehicles are clean, safe, and operational at all times.
• Coordinate with other hotel departments to deliver seamless guest service.

Skills

Hospitality experience

Customer service

Interpersonal skills

Time management

Physical stamina

Luggage handling

Flexible hours

Job description

Company Description
Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Company Description
Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates
Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands
Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

Job Description
We are seeking a professional and customer-focused Bell Driver to join our hospitality team in Jakarta, Indonesia. As a Bell Driver, you will be responsible for providing exceptional guest services by efficiently transporting guests and their luggage throughout the hotel property and to designated locations. This role is essential to creating a positive first and last impression for our guests, and you will be the face of our organization's commitment to outstanding service delivery.

• Transport guests and their luggage using bell carts or designated vehicles in a safe, efficient, and courteous manner
• Assist guests with loading and unloading luggage while maintaining professionalism and attention to detail
• Provide directions and information about hotel facilities, local attractions, and services to guests
• Maintain knowledge of hotel layout, amenities, and operational procedures to better serve guest needs
• Handle guest requests promptly and professionally, escalating complex issues to management when necessary
• Ensure all equipment and vehicles are maintained in clean, safe, and operational condition
• Manage multiple guest requests simultaneously while maintaining composure and organization
• Adhere to all hotel policies, safety protocols, and local regulations
• Communicate effectively with other hotel departments to coordinate guest services
• Represent the hotel with professionalism and courtesy at all times

Qualifications

• Proven experience in hospitality, customer service, or a similar guest-facing role
• Excellent interpersonal and communication skills in English; additional languages are a plus
• Strong physical stamina and ability to lift and carry luggage regularly
• Exceptional time management and organizational skills
• Ability to remain calm and professional in fast-paced environments
• Knowledge of hotel operations and guest service standards
• Reliable transportation or valid driver's license (if applicable to role requirements)
• Attention to detail and commitment to maintaining cleanliness and safety standards
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Positive attitude and genuine passion for delivering outstanding customer service