Banking Services Executive — Customer Care & Compliance

3111 UOB Indonesia; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

UOB Indonesia invites applications for a Service Executive role in South Jakarta. You will deliver information on bank services, handle customer requests including KYC and sanctions, and maintain strong customer relationships.

The position requires accurate data handling, cross-selling, and timely reporting to support QA and audits. You will work with the Compliance and Transaction Surveillance units to ensure adherence to anti-money laundering rules while contributing to overall service

Responsibilities

• Provide information on bank services and products to customers.
• Address customer requests for account services (KYC, APU/PPT/PPPSPM, sanctions) and related inquiries.
• Build and maintain good relationships with customers.
• Cross-sell bank products and services.
• Receive and follow up on customer complaints related to products and services.
• Update customer data in accordance with KYC principles.
• Prepare daily and monthly reports for the Service Executive unit.
• Support tasks and provide data/documents for investigations and QA checks related to transactions.
• Complete required APU/PPT/PPPSPM and sanctions training on time.
• Enhance knowledge of UOB products/services and improve service quality.
• Ensure tasks are performed in line with SLA and service standards from Head Office.
• Collaborate with ACS to provide information/documents for monitoring or investigations into suspicious financial activity.

Job description

UOB Indonesia invites applications for a Service Executive role in South Jakarta. You will deliver information on bank services, handle customer requests including KYC and sanctions, and maintain strong customer relationships.

The position requires accurate data handling, cross-selling, and timely reporting to support QA and audits. You will work with the Compliance and Transaction Surveillance units to ensure adherence to anti-money laundering rules while contributing to overall service