Balikpapan Café Crew: Dynamic Server & Guest Experience

PT Excelso Multirasa; Balikpapan; On-site; IDR 16,740,000 - 23,436,000; Full time

Job summary

Life Style Coffee Shop in Balikpapan is seeking a friendly Cafe Crew member to join our fast-paced outlet. You will greet customers, recommend signature products from Excelso Cafe, and ensure smooth transactions.

The role involves handling payments, applying memberships and promotions, upselling, and addressing customer concerns. Previous experience as a server/waiter is preferred, and willingness to be placed in Balikpapan.

Qualifications

• Experience in customer service is a plus.
• Cash handling and POS experience preferred.
• Good communication and friendly attitude required.

Responsibilities

• Greet customers and recommend signature products from Excelso Cafe.
• Handle customer transactions, including printing bills and receiving payments.
• Process payments using membership programs and promotions.
• Upsell products and promotions to customers.
• Handle customer complaints.

Skills

Customer service

Cash handling

Communication

Upselling

Job description

Life Style Coffee Shop in Balikpapan is seeking a friendly Cafe Crew member to join our fast-paced outlet. You will greet customers, recommend signature products from Excelso Cafe, and ensure smooth transactions.

The role involves handling payments, applying memberships and promotions, upselling, and addressing customer concerns. Previous experience as a server/waiter is preferred, and willingness to be placed in Balikpapan.