B2C AR Specialist - Precision Payments & Customer Care

Corporate Function; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Corporate Function is seeking an Accounts Receivable Specialist (B2C) to manage high-volume consumer invoicing and payments. You will interact with customers to resolve billing issues and reconcile processor statements, ensuring accurate settlements and timely refunds.

The role requires a Finance or Accounting background, 2+ years in AR, and strong Excel/ERP experience to optimize workflows and maintain brand trust in customer interactions.

Qualifications

• Bachelor’s degree or Diploma in Finance, Accounting, Economics, or related field.
• Minimum 2 years of experience in high-volume accounts receivable, retail billing, or collections.
• Proficient in Microsoft Excel; experience with ERP systems, POS systems, or payment platforms (e.g., Stripe, PayPal) is a plus.
• Strong attention to detail in reconciling large datasets and processing consumer refunds.
• Excellent communication and empathetic problem-solving skills for handling consumer disputes.
• Familiarity with consumer credit control, chargeback management, and B2C collections procedures.

Responsibilities

• Manage the full high-volume accounts receivable cycle, from processing consumer invoices to tracking daily retail payment collections.
• Interact directly with customers to resolve billing inquiries, payment failures, and disputes while maintaining a positive brand relationship.
• Reconcile daily sales and merchant processor statements (payment gateways, credit cards, e-wallets) to minimize discrepancies and bad debt.
• Utilize accounting software and advanced Excel skills to manage refunds, chargebacks, and optimize transactional workflows.

Skills

Accounts receivable

Advanced Excel

ERP systems

Attention to detail

Customer communication

Chargebacks

Education

Bachelor’s degree or Diploma in Finance, Accounting, Economics

Tools

Stripe

PayPal

Job description

Corporate Function is seeking an Accounts Receivable Specialist (B2C) to manage high-volume consumer invoicing and payments. You will interact with customers to resolve billing issues and reconcile processor statements, ensuring accurate settlements and timely refunds.

The role requires a Finance or Accounting background, 2+ years in AR, and strong Excel/ERP experience to optimize workflows and maintain brand trust in customer interactions.