Assistant Manager, Industry Affairs

International Air Transport Association; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global aviation organization is seeking a senior professional to support its operations in Indonesia. Responsibilities include managing relationships with airlines and stakeholders, promoting policies, and ensuring compliance. The ideal candidate has extensive experience in the airline industry, strong leadership skills, and fluency in both English and Indonesian. This permanent position offers flexible work arrangements and travel benefits.

Benefits

Flexible work arrangements

Travel benefits

Family-friendly policies

Equal pay

Qualifications

• Minimum of eight years of professional experience.
• At least three years of experience in a similar role.
• Proven experience in leading teams.
• Experience in the airline industry.
• Fluency in English and Indonesian.

Responsibilities

• Support the delivery of IATA’s agenda in Indonesia.
• Build relationships with member airlines and industry stakeholders.
• Promote IATA’s policies and initiatives.
• Monitor economic developments in the country.
• Assist with compliance and regulatory matters.

Skills

Leadership

Negotiation skills

Cultural intelligence

Interpersonal skills

Communication skills

Relationship management

Education

University degree in Business Administration, Political Science, or relevant discipline

Advanced University degree

Tools

MS Office Suite

MS Project

CRM tools like Salesforce

Job description

Employment Type:Permanent
Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

Reporting to the Country Manager Indonesia, the incumbent will support IATA’s activities in Indonesia, including aiding the delivery of IATA’s agenda and the country’s set objectives.

What your day would be like

• Support the delivery of IATA’s agenda in Indonesia;
• Assist the building and maintenance of pro‑active, professional and top management level relationships with member airlines and other industry stakeholders, as well as with politicians and government officials, in all relevant parts of the host government;
• Aid the promotion of IATA’s policies, positions, objectives, and activities amongst airlines, governments, regional organisations and other industry stakeholders, and coordinate with the Country Manager Indonesia regarding the local implementation of global projects, programmes and campaigns;
• Support the monitoring of aero‑political and economic developments in the country, assisting, as requested, with actions which are consistent with IATA’s policies and objectives, including maintaining a database of air transport regulatory and policy initiatives, as well as of contacts amongst government representatives, airline representatives and all other relevant agencies;
• Given local market legislation, develop an understanding of local ISS governance matters, including effective risk management techniques for members’ funds and the forecasting of ISS market trends and risks;
• Assist good media relationships in support of IATA’s objectives, programmes and policy positions, whilst helping to coordinate marketplace communications, especially those related to the defaults of either agents or airlines, as requested;
• Support the organisation of IATA’s events in Indonesia, whilst providing any necessary assistance at local and regional industry events, as well as for the visits of IATA’s Senior Managers and/or Subject Matter Experts;
• Support corporate fiscal, legal and regulatory compliance in Indonesia, assist with any relevant administrative matters and fulfil any central reporting requirements, as requested; and
• Any other responsibilities, as determined by the Country Manager Indonesia.

We would love to hear from you if

• You have a University degree in Business Administration, Political Science, or any other relevant discipline. An advanced University degree would be an asset.
• Minimum of eight years of professional experience with at least three years of experience in a similar role. Proven experience in leading teams with exceptional talents for building relationships and managing projects.
• Experience in the airline industry, with a focus on settlement processes, reporting, and overseeing BSP and CASS operations.
• Experience in managing relationships with travel agencies, ensuring effective collaboration and long‑term partnerships.
• Well‑developed negotiation and lobbying skills, and possessing a high level of cultural intelligence.
• Sound knowledge of information technology systems and their applications, particularly the MS Office suite, MS Project and a CRM tool such as Salesforce.
  
• Excellent interpersonal and communication skills.
• Fluency in English and Indonesian is essential whilst knowledge of other languages, would constitute an advantage.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward tohearing from you!