Assistant Laundry Master

Royal Caribbean Group; Indonesia; On-site; IDR 1,073,345,000 - 1,610,018,000; Full time

Job summary

Royal Caribbean Group seeks an experienced Laundry Operations Supervisor to oversee LMAS-led Laundry & Linen Operations onboard. You will ensure production targets, tagging accuracy, machine maintenance, and on-time linen delivery across decks.

The role requires 3–5 years of luxury hotel or cruise ship laundry management, with strong customer service and MS Office software skills. Training and safety leadership are essential in a fast-paced shipboard environment.

Qualifications

• 3–5 years relevant & equivalent Laundry Operational Management experience in a luxury hotel or onboard a premium cruise ship.
• Ability to apply Royal Caribbean International’s The Royal Way when interacting with guests and coworkers.
• Software proficiency in MS Word, Excel, Project & PowerPoint; as well as MS Office Outlook 365 email software.

Responsibilities

• Ensure production requirements by machine are met in the valet.
• Follow the new tagging sequence for guest items.
• Maintain 1 valet attendant on call after daily duties for express services.
• Ensure valet machines are cleaned and routine maintenance occurs during off-peak hours.
• Ensure tunnel washer operates 100% of the time and achieves 24 transfers per hour.
• Use correct chemical formulas.
• Load tunnel washer at 100% capacity using 8/8 sequence (Linen & Terry).
• Check tunnel washer computer and validate chemical formulas per sequence.
• Ensure conveyer unloads on time with no delay.
• Deliver clean linen/towels to correct working station.
• Provide proper training on equipment use to new crew members.
• Provide safety training on laundry equipment and area.

Skills

Customer service

Guest interaction

Tools

MS Word

Excel

Project

PowerPoint

MS Office Outlook 365

Job description

This supervising position supports the LMAS on overseeing the Laundry & Linen Operations.

DUTIES AND RESPONSIBILITIES:

• Ensuring that the production requirements by machine are met, in the valet
• Ensuring that the new tagging sequence for guest items is followed properly
• Ensuring that one valet attendant is on call after the daily duties for express services
• Ensuring that the valet machines are properly cleaned, and that routine maintenance takes place during OFF peak working hours
• Ensuring that the tunnel washer is working correctly 100% of the time, achieving 24 transfers per hour
• Ensuring that the correct chemical formulas are being used
• Ensuring that the tunnel washer is being loaded at 100% capacity, using the sequence 8/8 (Linen & Terry)
• Checking the tunnel washer computer and validating that the chemical formulas were properly changed per the sequence
• Ensuring that the conveyer is unloaded on time, with no delay
• Ensuring that the clean linen/towels are delivered to the correct working station
• Ensuring that a correct schedule for breaks coverage is in place
• Ensuring that daily demand is input on the valet KPI boards
• Checking all KPI dashboards to ensure that team is on schedule. If the team is not on schedule adjustment must take place accordingly to achieve the required production levels
• Discussing with the laundry team each day if the productivity goals were achieved
• Ensuring that the linen flow is continuous
• Directing overall resources to ensure that each LATD works according to the set machine work standards
• Provides appropriate coaching to LATD regarding productivity
• In charge of the monthly inventory in the laundry and linen room area
• Ensuring that the daily linen and towels demand is delivered to the housekeeping lockers on every deck
• Provide proper training on the use of the equipment to new crew members
• Provide proper training on the use of the Ecolab chemicals and formulas
• Provide Safety training on the laundry equipment and the laundry area in general.

Hiring Requirements:

• 3-5 years relevant & equivalent Laundry Operational Management Experience in a luxury hotel or onboard a premium cruise ship
• Ability to apply customer service skills according to Royal Caribbean International’s The Royal Way when interacting with guests and coworkers.
• Software proficiency in MS Word, Excel, Project & PowerPoint required, as well as MS Office Outlook 365 email software