Luxury Laundry Operations Supervisor

Royal Caribbean Group; Indonesia; On-site; IDR 1,073,345,000 - 1,610,018,000; Full time

Job summary

Royal Caribbean Group seeks an experienced Laundry Operations Supervisor to oversee LMAS-led Laundry & Linen Operations onboard. You will ensure production targets, tagging accuracy, machine maintenance, and on-time linen delivery across decks.

The role requires 3–5 years of luxury hotel or cruise ship laundry management, with strong customer service and MS Office software skills. Training and safety leadership are essential in a fast-paced shipboard environment.

Qualifications

• 3–5 years relevant & equivalent Laundry Operational Management experience in a luxury hotel or onboard a premium cruise ship.
• Ability to apply Royal Caribbean International’s The Royal Way when interacting with guests and coworkers.
• Software proficiency in MS Word, Excel, Project & PowerPoint; as well as MS Office Outlook 365 email software.

Responsibilities

• Ensure production requirements by machine are met in the valet.
• Follow the new tagging sequence for guest items.
• Maintain 1 valet attendant on call after daily duties for express services.
• Ensure valet machines are cleaned and routine maintenance occurs during off-peak hours.
• Ensure tunnel washer operates 100% of the time and achieves 24 transfers per hour.
• Use correct chemical formulas.
• Load tunnel washer at 100% capacity using 8/8 sequence (Linen & Terry).
• Check tunnel washer computer and validate chemical formulas per sequence.
• Ensure conveyer unloads on time with no delay.
• Deliver clean linen/towels to correct working station.
• Provide proper training on equipment use to new crew members.
• Provide safety training on laundry equipment and area.

Skills

Customer service

Guest interaction

Tools

MS Word

Excel

Project

PowerPoint

MS Office Outlook 365

Job description

Royal Caribbean Group seeks an experienced Laundry Operations Supervisor to oversee LMAS-led Laundry & Linen Operations onboard. You will ensure production targets, tagging accuracy, machine maintenance, and on-time linen delivery across decks.

The role requires 3–5 years of luxury hotel or cruise ship laundry management, with strong customer service and MS Office software skills. Training and safety leadership are essential in a fast-paced shipboard environment.