Analyst, IT Application

Mubadala Energy; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Mubadala Energy in Jakarta is seeking an Analyst, IT Application to deliver, maintain, and support IT applications as business solutions, including databases, for Digital Data Management and Curate.

You will work with business users, vendors, and IT teams to ensure reliable, secure, and well-documented services, manage changes, releases, and provide training and documentation.

Qualifications

• Minimum 5 years of relevant experience in IT application support/analysis and database administration.
• Experience with SQL and relational databases such as Microsoft SQL Server.
• Experience applying ITIL processes, particularly incident, problem, and change management.
• Experience coordinating with vendors, business users, and IT stakeholders.
• Experience with upstream oil & gas technical applications or subsurface data management is a strong advantage.
• Experience with data quality, data governance, and data management standards is advantageous.

Responsibilities

• Analyse user requirements, configure and enhance applications, coordinate testing and releases, and provide Level 2 application support within agreed service levels.
• Maintain application databases, including user access, backup and recovery checks, performance monitoring, patching coordination, housekeeping, and data integrity.
• Maintain and support upstream technical applications under Digital Data Management (DDM), including licence and version management, incidents, changes, releases, and upgrades.
• Support Data Management and Curate activities, including data quality checks, data loading, cataloguing, and user support in line with applicable data management standards.
• Follow IT change, access, security, audit, and data privacy requirements and maintain accurate application documentation and SOPs.
• Coordinate with business users, application vendors, and IT colleagues to resolve technical and operational issues.
• Develop and maintain application documentation, SOPs, technical records, and user training materials.
• Provide knowledge transfer and user training and report application issues and progress to the Lead, Data Management and Application.

Skills

IT project management

Vendor management

Stakeholder communication

ITIL processes

Problem solving

Education

Bachelor's degree in IT

Tools

Microsoft 365

SQL Server

ITSM tools

Job description

The Analyst, IT Application is responsible for delivering, maintaining, and supporting IT applications as business solutions, maintaining application databases, and supporting upstream technical applications for Digital Data Management (DDM) and Data Management (Curate). The role ensures reliable, secure, and well-documented application services while working closely with business users, vendors, and IT teams.

Responsibilities include but are not limited to the following

• Analyse user requirements, configure and enhance applications, coordinate testing and releases, and provide Level 2 application support within agreed service levels.
• Maintain application databases, including user access, backup and recovery checks, performance monitoring, patching coordination, housekeeping, and data integrity.
  
• Maintain and support upstream technical applications under Digital Data Management (DDM), including licence and version management, incidents, changes, releases, and upgrades.
  
• Support Data Management and Curate activities, including data quality checks, data loading, cataloguing, and user support in line with applicable data management standards.
  
• Follow IT change, access, security, audit, and data privacy requirements and maintain accurate application documentation and SOPs.
  
• Coordinate with business users, application vendors, and IT colleagues to resolve technical and operational issues.
  
• Develop and maintain application documentation, SOPs, technical records, and user training materials.
  
• Provide knowledge transfer and user training and report application issues and progress to the Lead, Data Management and Application.

Qualifications include but are not limited to the following:

Education:

• MinimumBachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.

Experience:

• Minimum 5 years of relevant experience in IT application support/analysis and database administration.
  
• Experience in application support, requirements analysis, configuration, testing, UAT, and release management.
  
• Experience with SQL and relational database administration, such as Microsoft SQL Server.
  
• Experience applying ITIL processes, particularly incident, problem, and change management.
  
• Experience coordinating with vendors, business users, and IT stakeholders.
  
• Experience with upstream oil & gas technical applications or subsurface data management is a strong advantage.
  
• Experience with data quality, data loading, metadata, data governance, and data management standards is advantageous.

Skills :

• Strong understanding of IT project management principles, methodologies, and project coordination practices.
• Proficiency in Microsoft 365 applications and project management tools.
• Strong vendor management, stakeholder engagement, and communication skills.
• Familiarity with IT Service Management (ITSM) practices and tools is an advantage.
• Strong organizational, problem-solving, and multitasking abilities with a proactive and service-oriented mindset.