Analyst, Application Support, Group Technology

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

DBS Bank Ltd in Jakarta is seeking a capable Technology professional to manage production issues, vendor contracts, and technical support. You will coordinate tasks, communicate with vendors and stakeholders, and ensure timely service delivery in a fast-paced financial services environment.

The role demands strong project management, excellent interpersonal skills, and hands-on knowledge of OS basics, including command line and file/server management.

Qualifications

• Requirements in a similar role, preferably in the financial services industry
• Proficient in managing production issues, vendor contracts, and technical support
• Excellent project management and coordination skills, with the ability to lead and manage project tasks
• Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders
• Hands-on experience with OS basics, including command line and file/server management

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders
• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery
• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders
• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders
• Provide technical support, including knowledge of OS basics such as command line and file/server management

Skills

Vendor management

Project coordination

Technical support

OS basics

Communication skills

Job description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders Provide technical support, including knowledge of OS basics such as command line and file/server management

Requirements

Requirements in a similar role, preferably in the financial services industry Proficient in managing production issues, vendor contracts, and technical support Excellent project management and coordination skills, with the ability to lead and manage project tasks Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders Hands-on experience with OS basics, including command line and file/server management

Location: Jakarta Head Office Job: Technology Schedule: Regular Employee Status: Full time

DBS is more than a bank - we’re shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.