AI-Driven Quantitative CX Insights Analyst

Indosat; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Indosat is seeking Staff Customer Experience in the Office of Director & Chief Growth to execute end-to-end quantitative CX research, perform data extraction, and apply AI-assisted analytics to uncover insights about customer needs and behaviors across IOH's products and services.

The role supports management and cross-functional teams in improving NPS/CSAT, customer retention, and overall customer experience.

Qualifications

• Education: Bachelor's degree in a quantitative field.
• 1-3 years in quantitative market/CX research or data analytics; telecom/tech is a strong plus.
• Hands-on experience with cloud data platforms and SQL for data extraction.

Responsibilities

• Design and execute quantitative CX research methods, including NPS/CSAT tracking and churn studies.
• Extract, clean, and analyze large datasets from cloud databases using SQL (BigQuery).
• Translate findings into actionable recommendations for management and product owners.

Skills

SQL

NPS/CSAT

Churn analysis

Data visualization

Python

R

BigQuery

GCP

AI tools

Education

Bachelor's Degree in Statistics, Mathematics, IS, CS, Data Science

Tools

Google Cloud Platform (GCP)

Tableau

PowerBI

Looker

Job description

Indosat is seeking Staff Customer Experience in the Office of Director & Chief Growth to execute end-to-end quantitative CX research, perform data extraction, and apply AI-assisted analytics to uncover insights about customer needs and behaviors across IOH's products and services.

The role supports management and cross-functional teams in improving NPS/CSAT, customer retention, and overall customer experience.