AI & Automation Analyst: Drive CS Efficiency & Insights

Shopee; Indonesia; On-site; IDR 8,000,000 - 18,000,000; Full time

Job summary

Shopee in Indonesia seeks a data-savvy professional to develop AI solutions and automate CS workflows. You will translate business needs into scalable tools, analyze CS data for insights, and drive efficiency across contact channels.

The role emphasizes collaboration with stakeholders, hands-on coding, and a proactive, detail-oriented mindset to improve CS productivity and customer experience.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Hands-on coding experience from internships, projects, or job roles.
• Strong analytical and problem-solving abilities; proficient with GSheet/Excel.
• Interest or experience in AI, automation, and process improvement.

Responsibilities

• AI & Automation Development: design and maintain AI tools and automation to streamline CS workflows.
• Data Analysis & Business Insights: analyze CS data to identify trends and recommendations.
• Process Improvement & Automation Opportunities: review workflows with CS Ops; identify AI opportunities.
• Continuous Improvement & Innovation: explore new AI capabilities to drive efficiency and decisions.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder collaboration

Independent work

Education

Bachelor's degree in Computer Science, Business Analytics, Information Systems, or related field

Tools

SQL

Job description

Shopee in Indonesia seeks a data-savvy professional to develop AI solutions and automate CS workflows. You will translate business needs into scalable tools, analyze CS data for insights, and drive efficiency across contact channels.

The role emphasizes collaboration with stakeholders, hands-on coding, and a proactive, detail-oriented mindset to improve CS productivity and customer experience.