Adviser Solutions Manager

Macquarie Group; Indonesia; On-site; IDR 450,000,000 - 650,000,000; Full time

Job summary

Macquarie Group is seeking an Adviser Solutions Team Leader to lead and develop a high-performing case management team. You will be responsible for driving team performance, ensuring timely and quality outcomes for advisers and their support staff, and creating a positive, collaborative environment that supports service delivery improvements.

The role focuses on delivering an excellent adviser experience while enabling continuous improvement across people, processes, and service delivery within

Responsibilities

• Lead and develop a case management team to deliver timely, high-quality outcomes for advisers and their support staff.

Job description

As an Adviser Solutions Team Leader, you will lead and develop a case management team to deliver timely, high-quality outcomes for advisers and their support staff. You will be responsible for driving team performance, ensuring cases are resolved efficiently, and creating a positive and collaborative team environment. Your focus will be on delivering an excellent adviser experience while supporting continuous improvement across people, processes, and service delivery.

As an Adviser Solutions Team Leader, you will lead and develop a case management team to deliver timely, high-quality outcomes for advisers and their support staff. You will be responsible for driving team performance, ensuring cases are resolved efficiently, and creating a positive and collaborative team environment. Your focus will be on delivering an excellent adviser experience while supporting continuous improvement across people, processes, and service delivery.